Operations Manager

Tri-Unity Talent Sourcing & HR Management Services; Metro Manila; On-site; PHP 669,600 - 892,800; Full time

Job summary

A leading HR firm based in the Philippines is seeking an Operations Manager to oversee Customs Brokerage operations. This role involves managing transportation, warehousing, and delivery while driving strategic improvements. Ideal candidates will have a Bachelor's degree in Customs Business Administration and experience in a managerial position. Strong leadership and problem-solving skills are essential. The role is full-time, aiming to elevate service quality and ensure compliance with customs regulations.

Qualifications

• Bachelor's degree or broad experience in Customs Brokerage.
• Proven experience as Operations Manager or in a similar role.
• Strong knowledge of Customs Brokerage processes.
• Excellent leadership skills to develop a high-performing team.
• Exceptional analytical abilities to optimize operations.

Responsibilities

• Oversee end-to-end Customs Brokerage operations.
• Lead strategic planning to improve efficiency and service quality.
• Manage and mentor a collaborative team.
• Negotiate contracts with vendors and partners.
• Monitor KPIs and drive continuous improvement.
• Ensure compliance with customs regulations.

Skills

Operations Management

Customs Brokerage Knowledge

Team Leadership

Analytical Skills

Problem-Solving

Detail-Oriented

Process Improvement

Education

Bachelor's degree in Customs Business Administration

Job description

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Responsibilities

• Responsible for overseeing end-to-end Customs Brokerage operations, including transportation, warehousing, trucking, and delivery management.
• Leads strategic planning initiatives to improve efficiency, reduce costs, and elevate service quality.
• Manages and mentors a team, fostering a collaborative and high-performance work environment.
• Coordinates with vendors and third-party partners to negotiate contracts, ensure compliance, and optimize service levels.
• Monitors and analyzes KPIs, on-time delivery performance, and operational metrics to drive continuous improvement.
• Ensures full compliance with customs regulations and oversees budget planning, expense monitoring, and cost-saving efforts.
• Identifies opportunities for process optimization, automation, and implementation of industry best practices to enhance overall operational effectiveness.

Qualifications

• Bachelor degree in Customs Business Administration, or broad experience in Customs Brokerage
• Proven experience as Operations Manager or in a similar managerial role within the Customs brokerage or related field
• Strong knowledge of Customs Brokerage processes, including transportation, shipment management, and distribution
• Excellent leadership and team management skills with the ability to motivate and develop a high-performing team
• Exceptional analytical and problem‑solving abilities to optimize operations and address challenges effectively
• Ability to work in a fast‑paced environment, manage multiple priorities, and adapt to changing business needs
• Detail‑oriented with a focus on accuracy and efficiency in operations
• A proactive approach with a demonstrated ability to drive process improvements and cost‑saving initiatives

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Human Resources Services

Location

• Manila, National Capital Region, Philippines

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