Join IQOR This November | Priority Lane -Customer Service Representatives

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 559,000 - 669,000; Full time

Benefits offered by this job

Monthly incentives

HMO for you + up to 5 dependents

Up to 30 days leave (cashable)

Night differential pay & life ins.

Free onsite medical care

Training and coaching

Job summary

iQor Philippines, Inc. is seeking a Customer Service Representative working in-office to provide high-quality support to customers in a fast-paced setting.

You will handle inquiries, resolve issues on the first call when possible, and share product knowledge in a friendly, helpful manner while growing your skills through training and incentives.

Qualifications

• Strong English communication skills and empathy when helping customers.
• Prior customer service or BPO experience is a plus but not required.
• Proactive problem solving and a positive attitude.
• Comfortable using a computer and navigating online tools.
• Willingness to learn and grow with the team.

Responsibilities

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

English communication

Customer service

Computer literacy

Willingness to learn

Dependability

Education

High School / Senior High diploma

Job description

Customer Service Representative (Work-In-Office)

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives are more than voices on the phone—they’re the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it’s solving a problem or creating a moment of care.

From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Who We’re Looking For

• At least a High School/Senior High graduate
• Strong English communication skills
• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Why You’ll Love Working at iQor

• Competitive pay and allowances with monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Training, coaching, and quarterly appraisals to support your career growth.

Earn Up to 55,000 plus 50K Sign-On Bonus!