Japanese-Speaking IT Service Desk Specialist

Fujitsu; Taguig; Presencial; PHP 279.000 - 402.000; Jornada completa

Descripción de la vacante

Fujitsu Philippines, based in Taguig, is seeking a Service Desk Analyst to be the single point of contact for users, handling routine and non-routine incidents and requests and providing 1st line support for incidents.

You will work with Microsoft products, operating systems, and basic networking to deliver a first-class service, document actions, and escalate when needed. The role emphasizes teamwork and continuous development of technical skills.

Formación

• Provide 1st line support for incidents and requests.
• Develop an understanding of the customer environment to deliver first-class service.
• Document actions taken in resolving inquiries following established processes.
• Escalate issues when beyond current scope to ensure timely resolution.
• Monitor service levels and SLAs and report on performance.
• Be a team player and maintain a personal development plan.

Responsabilidades

• Provide 1st line support for incidents, requests and problems.
• Escalate complex issues to higher support levels as needed.
• Document actions taken and maintain knowledge base.
• Ensure service levels and SLAs are met or exceeded.
• Collaborate with team to share knowledge and improve processes.

Conocimientos

Microsoft products

Operating systems

Networking basics

Customer support

Descripción del empleo

Fujitsu Philippines, based in Taguig, is seeking a Service Desk Analyst to be the single point of contact for users, handling routine and non-routine incidents and requests and providing 1st line support for incidents.

You will work with Microsoft products, operating systems, and basic networking to deliver a first-class service, document actions, and escalate when needed. The role emphasizes teamwork and continuous development of technical skills.