First‑Line IT Support (Japanese Bilingual)

Fujitsu; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Fujitsu in Cebu City (with flexibility across multiple locations in the country) is seeking a proactive 1st line IT support specialist to act as a single point of contact for users, handling routine incidents, problems and requests, and providing timely first-contact resolution.

Under supervision, you will support standard technical queries related to Microsoft products, operating systems and basic networking on PCs, document actions taken, and escalate complex issues to ensure service levels

Qualifications

• 1st line IT support experience or exposure to handling user incidents.
• Familiarity with Microsoft products, operating systems, and basic networking.
• Ability to document actions and follow established processes.

Responsibilities

• Provide 1st line support for incidents, problems and requests.
• Act as a single point of contact for users and ensure timely resolution.
• Document actions taken and escalate complex issues per SLAs.

Skills

1st line support

Microsoft products

Operating systems

Basic networking

Tools

Windows OS

PC hardware

Job description

Fujitsu in Cebu City (with flexibility across multiple locations in the country) is seeking a proactive 1st line IT support specialist to act as a single point of contact for users, handling routine incidents, problems and requests, and providing timely first-contact resolution.

Under supervision, you will support standard technical queries related to Microsoft products, operating systems and basic networking on PCs, document actions taken, and escalate complex issues to ensure service levels