Japanese-Speaking IT Service Desk Analyst - Hybrid

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 1,624,896 - 1,946,304; Full time

Job summary

weSource Management Consultancy Firm is looking for an IT Service Desk Analyst (Japanese) based in BGC Taguig, Philippines. This hybrid position requires strong customer service skills, proficiency in ITSM tools, and experience in an SLA environment. Fluency in Japanese is a must. The role offers a salary of up to ₱160,000 based on experience and follows a rotating shift schedule to accommodate varied working hours.

Qualifications

• Proven experience in Service Desk / IT Support roles, especially in an SLA environment.
• Excellent communication skills, both verbal and written.
• Ability to troubleshoot issues using ITSM Tools.

Responsibilities

• Provide support and assistance to clients through the service desk.
• Manage IT incidents and requests in a timely manner.
• Communicate effectively with clients in Japanese.

Skills

Service Desk / IT Support Experience in an SLA Environment

Strong Customer Service & Communication Skills

Proficiency with ITSM Tools & Core Troubleshooting

Japanese Language Fluency

Job description

weSource Management Consultancy Firm is looking for an IT Service Desk Analyst (Japanese) based in BGC Taguig, Philippines. This hybrid position requires strong customer service skills, proficiency in ITSM tools, and experience in an SLA environment. Fluency in Japanese is a must. The role offers a salary of up to ₱160,000 based on experience and follows a rotating shift schedule to accommodate varied working hours.