Bilingual Japanese/English IT Service Desk & BSE

Fujitsu Limited; Taguig, Cebu City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Fujitsu Limited in the Philippines is building a Japanese bilingual service desk and BSE to support IT operations in Japanese and English. The role focuses on providing reliable, user‑friendly service desk assistance, bridging communications between Japanese clients and internal delivery teams, and driving continuous improvement through collaboration.

Ideal candidates bring IT service desk experience with Japanese language proficiency, strong customer focus, and a willingness to learn and adapt

Qualifications

• Japanese and English communication required (verbal and written).
• Experience in IT Service Desk supporting Japanese-speaking users.
• Experience coordinating/bridging between stakeholders and technical teams preferred.
• Strong ticket management and adherence to process.

Responsibilities

• Serve as first point of contact for IT support in Japanese and English.
• Bridge between Japanese users and technical teams; translate and clarify requirements.
• Handle incidents and service requests with timely resolution and good customer experience.
• Contribute to knowledge sharing, process improvements, and cross-team collaboration.

Skills

Bilingual JP/EN

Technical troubleshooting

Stakeholder coordination

Customer orientation

Multitasking

Attention to detail

Team collaboration

Education

ITIL Foundations

Tools

ITSM tools

Ticketing systems

Job description

Fujitsu Limited in the Philippines is building a Japanese bilingual service desk and BSE to support IT operations in Japanese and English. The role focuses on providing reliable, user‑friendly service desk assistance, bridging communications between Japanese clients and internal delivery teams, and driving continuous improvement through collaboration.

Ideal candidates bring IT service desk experience with Japanese language proficiency, strong customer focus, and a willingness to learn and adapt