Japanese-Speaking Customer Service Supervisor

3M; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

3M Asia Pacific in Taguig, Philippines seeks a Supervisor, Customer Service (Japanese Speaker) to lead a team on-site. You will manage inquiries, claims, training, and order processing while driving improvements in service levels and customer satisfaction.

The ideal candidate holds a Bachelor's degree with 3–6 years in customer service, fluent in English and Japanese, and proficient with SAP and Salesforce. Leadership and collaboration across departments are essential for success.

Qualifications

• Bachelor's degree required; technical or related degree acceptable in some regions.
• 3–6 years of relevant experience in customer service or support.
• Fluent in English and Japanese; strong written and spoken communication.

Responsibilities

• Supervises entry-level staff and may direct non-3M workers.
• Handles complex inquiries, claims, complaints, and orders.
• Coordinates cross-functional efforts to meet service levels.
• Maintains customer relations and ensures compliance with company objectives.
• Leads projects and analyzes customer service performance.
• Interacts with external customers and internal partners to resolve issues.

Skills

Japanese language

English language

Customer service

Leadership

Communication skills

Problem solving

Education

Bachelor's degree

Tools

SAP

Salesforce

Time and attendance

Sourcing/payment systems

GLN

Job description

3M Asia Pacific in Taguig, Philippines seeks a Supervisor, Customer Service (Japanese Speaker) to lead a team on-site. You will manage inquiries, claims, training, and order processing while driving improvements in service levels and customer satisfaction.

The ideal candidate holds a Bachelor's degree with 3–6 years in customer service, fluent in English and Japanese, and proficient with SAP and Salesforce. Leadership and collaboration across departments are essential for success.