Japanese-Speaking Operations Supervisor

ResultsCX; Metro Manila; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Employee performance incentives and pr

Healthcare benefits

Paid training

Growth opportunities

Job summary

ResultsCX is seeking an Operations Supervisor (Japanese Speaking and Writing) in Pasig, PH. The role oversees a team of agents, coaches performance, and ensures service excellence in a fast-paced setting.

Responsibilities include hiring input, targeted coaching, and daily supervisory activities to meet client KPIs while maintaining up-to-date product and process knowledge. A strong Japanese language skill set (N1/N2) is required.

Qualifications

• JLPT N1 or N2 certification required with strong Japanese reading, writing, and verbal communication skills.
• Proven experience in operations supervision, team leadership, and performance management.
• Ability to exceed KPI’s.
• Proficient knowledge of inbound contact center environment.

Responsibilities

• Directly manage team of 10 or more agents, including input on hiring, discipline, and payroll documentation.
• Identify, prioritize and coach agent development areas.
• Document account resolutions, issues, and general notes.
• Assist agents with functionality and basic troubleshooting of product or account issues for the customers.
• Maintain target levels of performance required by the client.
• Maintain up-to-date product and procedural knowledge via updates, meetings, trainings, and briefings.
• Provide motivational techniques to promote team building and morale.
• Ensure agents have working equipment and inputs up to date.

Skills

Leadership

Coaching

Mentoring

KPI management

Customer service

Troubleshooting

Multitasking

Communication

Deescalation

Job description

ResultsCX is seeking an Operations Supervisor (Japanese Speaking and Writing) in Pasig, PH. The role oversees a team of agents, coaches performance, and ensures service excellence in a fast-paced setting.

Responsibilities include hiring input, targeted coaching, and daily supervisory activities to meet client KPIs while maintaining up-to-date product and process knowledge. A strong Japanese language skill set (N1/N2) is required.