Japanese Language IT Liaison for Global Client Success

Kyndryl Inc.; Hinoba-an; Hybrid; PHP 500,000 - 700,000; Full time

Job summary

Kyndryl is seeking a Japanese Language Specialist in the Philippines to support major clients by handling systems data, delivering day-to-day solutions, and ensuring security compliance. You’ll manage a queue, collaborate with technicians, and prioritize tickets to drive reliable outcomes.

You’ll work with clients across industries from banking to retail, share expertise, and identify modernization options while growing your career in a global, hybrid‑friendly environment.

Qualifications

• At least 5 years of experience in a similar IT/technical role.
• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal.
• Experience with IT service management tools (ServiceNow, Jira).

Responsibilities

• Manage systems data for clients and provide day-to-day solutions and security compliance.
• Oversee a queue of assignments and work directly with technicians, prioritizing tickets.
• Identify modernization options and collaborate with other teams and stakeholders.

Skills

Fluent in Japanese (JLPT N2+)

English proficiency

Excellent communication

IT/technical experience

Independent working

Ability to manage multiple tasks

ServiceNow

Jira

Tools

ServiceNow

Jira

Job description

Kyndryl is seeking a Japanese Language Specialist in the Philippines to support major clients by handling systems data, delivering day-to-day solutions, and ensuring security compliance. You’ll manage a queue, collaborate with technicians, and prioritize tickets to drive reliable outcomes.

You’ll work with clients across industries from banking to retail, share expertise, and identify modernization options while growing your career in a global, hybrid‑friendly environment.