Executive Administrative Assistant (Bilingual)

CXC Global (HK); Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

CXC Global (HK) is looking for a detail-oriented Executive Administrative Assistant fluent in Japanese and English to support Kyndryl executives. This hybrid role in Makati Flex Office requires coordinating logistics and collaborating globally while maintaining effective communication.

The ideal candidate will manage complex tasks independently, have a background in calendar management, and a strong focus on client satisfaction. Experience mentoring junior staff is a plus.

Qualifications

• 3-5 years of relevant work experience.
• Proven ability to work independently and manage priorities.
• Experience mentoring or guiding junior team members.

Responsibilities

• Coordinate logistics and technical setups for meetings and events.
• Collaborate globally with other Executive Administrative Assistants.
• Stay informed about Kyndryl’s evolving landscape and communicate effectively.

Skills

Fluent in Japanese

Fluent in English

Strong communication

Calendar management

Microsoft Office Suite

Attention to client satisfaction

Education

JLPT certification

Tools

Microsoft Teams

Concur/Expense tools

AI tools (Copilot, etc.)

Job description

Executive Administrative Assistant

To support the increasing demand related to executive hiring and the need to backfill the same employee who is retiring on 02 May 2026.

Overview

We are seeking a highly organized and detail‑oriented Executive Administrative Assistant fluent in Japanese and English to provide comprehensive administrative support to Kyndryl executives. The ideal candidate will help ensure smooth operations, anticipate leadership needs, and facilitate clear and effective communication within the organization.

Key Skills / Background Required

As a Japanese Bilingual Senior Associate in Enterprise Operations, you’ll be the backbone of our operational excellence – ensuring that our teams run smoothly, our clients feel supported, and our global standards are upheld. You’ll work with a diverse, high‑performing team and be empowered to take ownership of your work from day one.

What You’ll Be Doing

• Own the Operational Rhythm: coordinate logistics and technical setups for team meetings, events, and equipment – ensuring everything runs like clockwork. Work independently, prioritize tasks, and keep everything moving with minimal direction from the GA Manager.
• Collaborate Globally, Lead Locally: proactively partner with Executive Administrative Assistants (EAAs) across regions, share knowledge, and align on upcoming tasks. Act as a mentor to peers at Band 4 and 5, guiding them on office protocols and expectations.
• Be a Trusted Advisor: stay informed about Kyndryl’s evolving landscape and act as a go‑to resource for your team and stakeholders. Manage complexity, communicate clearly, and lead with accountability.

Preferred Skills / Background Required

• Fluent in Japanese and English (spoken and written)
• Strong communication and professional attitude
• Proven ability to work independently and manage priorities
• High attention to client satisfaction
• Strong skills in calendar management, Microsoft Word, Excel, PowerPoint, Microsoft Teams, Concur/Expense tools, event coordination and AI tools (Copilot, etc.)
• Technically confident and quick to learn new tools
• Open to change and able to adapt quickly
• Takes ownership and follows through on responsibilities

Preferred Skills and Experience

• Experience mentoring or guiding junior team members
• Familiarity with Kyndryl’s Global Administration processes or similar environments
• Comfortable working with global teams across time zones
• Actively seeks learning and development opportunities
• Recognized for handling a heavier workload than peers

Certifications / Qualifications

• JLPT certification

Location / Working Pattern

• Location: Makati Flex Office
• Client‑facing: Yes
• On‑site requirement: Hybrid
• Expected work pattern: Follow Japan timezone
• Remote option: Partially
• Shift/on‑call/overtime work: Yes as needed
• Visa/RTW consideration: No

Additional Notes

• 3–5 years of relevant work experience
• Interview Process: Virtual Interviews – faster turnaround
• 1st round (Panel Interview): Hiring Manager (Senior Manager, Enterprise Ops Administration) + Japanese Team Leads
• 2nd Interview: Senior Manager, Enterprise Ops Administration (Based in Hungary)
• Final Interview: VP HR Services (Based in Canada)
• The role will provide support to Kyndryl Executives in Japan (6 to 7 people), typical executive roles are Country Leads or Head of Delivery Unit.