Japanese Bilingual HR & Labor Relations Specialist

American Express International Inc.; Taguig; Hybrid; PHP 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Flexible working model

Work From Anywhere programme

Parental leave

Wellness centres access

Counselling services

Career development and training

Meals onsite

Internet allowance

Medical benefits

Job summary

American Express Philippines is seeking a Colleague & Labor Relations Specialist to champion fair and consistent colleague experiences, support the business, and minimise legal exposure across markets. You will report to the CLR Manager and collaborate with multiple partners globally to drive data-driven labour-relations solutions.

Responsibilities include managing complex employment relations cases, supporting new business initiatives, and developing strategic CLR programmes to mitigate risk

Qualifications

• Professional-level fluency in Japanese and English.
• 5+ years of progressive HR experience with concentration in Employee & Labour Relations.
• Bachelor’s degree in business administration, Human Resources, Law, or related discipline.
• Experience handling Employee Relations issues for different markets, globally.
• Experience in conducting sensitive workplace investigations.
• Excellent communication and presentation skills; able to cascade complex messages.

Responsibilities

• Lead end-to-end complex employment relations cases and track through the global case management tool.
• Provide support to new business initiatives including process guidance for consultation and documentation support.
• Provide CLR specialist advice to the CEG team members in different areas of their roles across different markets, globally.
• Support the implementation of global organisational change initiatives or projects to drive efficiency and add CLR value.
• Deliver CLR training to leaders and employees to find opportunities to reduce labour risk and research and develop pivotal initiatives to mitigate it.
• Review and update CEG policies and procedures.
• Respond to CEG/CLR enquiries escalated from the American Express Colleague Service Center.

Skills

Bilingual Japanese/English

Labour relations expertise

Strong communication

Education

Bachelor’s degree in business administration, Human Resources, Law, or related discipline

Job description

American Express Philippines is seeking a Colleague & Labor Relations Specialist to champion fair and consistent colleague experiences, support the business, and minimise legal exposure across markets. You will report to the CLR Manager and collaborate with multiple partners globally to drive data-driven labour-relations solutions.

Responsibilities include managing complex employment relations cases, supporting new business initiatives, and developing strategic CLR programmes to mitigate risk