DE033607-Japanese Customer Service Analyst

Accenture in the Philippines; Muntinlupa; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Accenture in the Philippines is seeking a Japanese Customer Service Analyst to join a hybrid team located in Muntinlupa, Filinvest Axis Tower 1. The role focuses on handling customer inquiries, applying client processes, and ensuring compliance with contracts and regulations.

Ideal candidates may be college undergraduates or those with no prior experience, and must be local to the Philippines with the right to work.

Qualifications

• Proficiency in Japanese is required (N1).
• Strong English communication skills preferred (B2).
• Local candidates only with the right to live and work in the Philippines.
• Bachelor’s degree or currently pursuing undergraduate studies accepted.

Responsibilities

• Responds to customer inquiries with timely and accurate information.
• Follows documented processes and client workflows to improve customer service and efficiency.
• Uses available resources to understand contractual and regulatory requirements.
• Reports known or suspected data disclosures or fraud on the day of discovery to supervision.

Skills

Japanese language N1

English communication

Right to live and work in country

No experience required

Education

College undergraduate

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Japanese Customer Service Analyst WORK SETUP: Hybrid RESPONSIBILITIES:

• Responds to customer inquiries with timely and accurate information
• Follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency
• Utilizes resources and tools to accurately respond to customer inquiries
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected compliance issues on the day of discovery to a Team Lead, Manager, and/or the Compliance Department; and
• Responsible for reporting known or suspected data disclosures or fraud on the day of discovery to a Team Lead

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa, Filinvest Axis Tower 1

SKILLS AND QUALIFICATIONS

• Japanese N1 language
• Local candidates only, moveable TDOC
• Open to college undergraduate
• No experience required
• Warranty or Claims Insurance experience are good to have
• Excellent English comms skills (B2) is preferred only
• Supported health, banking or insurance are preferred