Japanese Bilingual (Cebu)

8000 Accenture Inc Company; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Job summary

Accenture is seeking a Japanese-language support specialist in Cebu City. The role involves updating and maintaining systems, entering data, verifying information, and responding to requests, with 3–6 months of training. You will work on MS Windows-based tools and communicate via Outlook/Teams.

Required are strong Nihongo reading/writing/speaking skills (N3–N1), and meticulous, reliable work habits. On-site in Cebu with a focus on accuracy and process adherence.

Qualifications

• N3 to native Japanese language ability; JLPT or JNAT certification preferred.
• Strong reading/writing/speaking Japanese required.
• MS Windows PC skills and basic office software proficiency.

Responsibilities

• Update and maintain systems/tools per standard process documentation.
• Enter data, execute transactions, and retrieve information with minimal direction.
• Audit own data entry for accuracy and correct as needed.
• Conduct data verification and respond to information requests.
• Coordinate with small teams on high-volume processing and training.
• Follow policies, document changes, and participate in process improvements.

Skills

Nihongo JLPT N3-N1

MS Windows

MS Outlook & Teams

Tools

MS Windows OS

Email/Chat tools

Job description

• Update and maintain various systems/tools per standard process documentation which may include:


• Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)


• Audit own data entry for accuracy and make required corrections


• Conduct data verification


• Respond to various requests for information, as needed. Escalate to supervisor as appropriate.


• File, archive and retrieve documents (paper-based and electronic) using filing standards


• Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar, and punctuation.


• Respond to information requests by searching, summarizing research results, and compiling in requested format


• May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies


• Follow established policies, procedures, and methods


• May serve as technical and functional resource or super users to other team members


• Participate in process improvement initiatives or special projects as assigned


• Meet established goals and objectives


• Become a subject matter expert for complex processes


• Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis.


• Willing to be assigned in Cebu site.


• N3 to Native. Prefers if resource has N3 to N1 JLPT or JNAT certification (CERTIFICATION must be provided)


• Nihongo reading/writing/speaking skills is a must.


• MS Windows PC skills is also a must.


• Accenture will provide PC with MS Windows OS.


• Resources are expected to send/respond to emails in MS Outlook, attend teleconference calls using MS Teams, take screenshots and copy & paste screen sections to electronic documents, etc.


• Resources must be trainable and with high learnability.


• Resources should have professionalism like reporting/leaving work on time, speedy/accurate/quality execution of assigned tasks, having attention to details, ability to do self-checking, ability to follow desktop procedures (DTP) and seek advice from immediate supervisor in case of any DTP deviations encountered etc.


• Resources will need to undergo a minimum of 3 to 6 months training.

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About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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