DE033512-Inbound Sales Representative Associate

8006 Accenture Inc Company; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Accenture is seeking an Inbound Sales Representative Associate in Cebu to resolve customer inquiries using CRM and purchase orders. You will gather information, fulfill needs, and document interactions accurately.

Strong grammar, ownership, and the ability to present solutions on calls are essential as you contribute to reporting and customer satisfaction in a dynamic team environment.

Qualifications

• Standard Voice Profile.
• At least 6 months of voice experience.
• No domain skills required.
• Voice Proficiency - B2.

Responsibilities

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.
• Should have good command over Grammar and be able to probe well & comprehend.
• Should possess willingness to help the customers by taking ownership.
• Ability to present solution to the customer and add value on calls.
• Should be able to summarize the conversation while providing the resolution.
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Maintain customer records by updating account information.
• Ability to think out of the box.
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.

Skills

Standard Voice Profile

Voice experience

Ownership mindset

Grammar and communication

Job description

POSITION TITLE

Inbound Sales Representative Associate

WORK SETUP

RTO

RESPONSIBILITIES

• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems
• Should have good command over Grammar and be able to probe well & comprehend
• Should possess willingness to help the customers by taking ownership
• Ability to present solution to the customer and add value on calls
• Should be able to summarize the conversation while providing the resolution
• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports
• Maintain customer records by updating account information
• Ability to think out of the box
• Ability to work in a dynamic and innovative environment by contributing towards ideation for the project

OTHERS

Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Project/Team Location: Cebu, Cyberzone Building, Tower 1

SKILLS AND QUALIFICATIONS

• Standard Voice Profile
• With at least 6 months of voice experience
• No domain skills required
• Voice Proficiency - B2

ABOUT ACCENTURE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture