Italian-Speaking Travel Concierge

Woola Travel and Tours; Metro Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Health insurance

Training programme

Career development

Bonuses and incentives

Travel discounts

Flexible scheduling

Team-oriented environment

Job summary

Woola Travel and Tours seeks a dedicated Italian-speaking Customer Care Agent in Metro Manila to deliver exceptional service to our Italian-speaking clients. The role requires handling inquiries, bookings, and travel information with professionalism and empathy.

You will collaborate with team members, maintain accurate records, and strive to meet performance targets while representing the company’s values and standards.

Qualifications

• Fluent Italian-speaking customer service knowledge.
• Good command of English; multilingual is a plus.
• Experience in contact centre or travel/tourism support preferred.

Responsibilities

• Handle inbound and outbound calls with Italian-speaking clients.
• Assist customers with bookings, itineraries, and inquiries.
• Resolve complaints promptly and professionally to ensure satisfaction.
• Process bookings, payments, and cancellations using company systems.
• Provide product knowledge and tailored recommendations based on customer needs.
• Document interactions and maintain detailed records in the CRM.

Skills

Italian language fluency

English proficiency

Customer service experience

Tools

CRM software

MS Office

Job description

Woola Travel and Tours seeks a dedicated Italian-speaking Customer Care Agent in Metro Manila to deliver exceptional service to our Italian-speaking clients. The role requires handling inquiries, bookings, and travel information with professionalism and empathy.

You will collaborate with team members, maintain accurate records, and strive to meet performance targets while representing the company’s values and standards.