French-Speaking Customer Care Agent

Woola Travel and Tours; Metro Manila; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health benefits

Career development

Employee discounts on travel

Flexible scheduling

Inclusive culture

Job summary

Woola Travel and Tours in Metro Manila seeks a French-speaking Customer Care Agent to support our French-speaking customers. This full-time role focuses on handling inquiries, bookings, and problem resolution with a commitment to outstanding service.

You will manage travel information, process cancellations and refunds, and uphold detailed customer records. A strong French fluency and travel-sector experience are preferred, with flexible scheduling to cover peak periods.

Qualifications

• Fluent French language skills with excellent verbal and written communication abilities.
• Proven experience in customer service, preferably in travel and tourism.
• Strong problem-solving skills with calm, professional handling of issues.
• Excellent patience and empathy when interacting with customers.
• Proficiency in using computer systems, booking platforms and customer service software.
• High level of attention to detail and accuracy when processing information.

Responsibilities

• Respond to customer enquiries via phone, email and live chat in French with professionalism and courtesy.
• Assist customers with travel bookings, itinerary planning and general travel information.
• Resolve customer complaints and issues promptly and escalate where necessary.
• Provide accurate information about tour packages, pricing, availability and booking policies.
• Maintain detailed customer records and document all interactions in the company system.
• Process cancellations, amendments and refund requests according to company procedures.
• Identify customer needs and recommend relevant travel services and packages.
• Collaborate with the wider team to ensure consistent and high-quality customer service.
• Meet performance targets for call handling, customer satisfaction and productivity.
• Continuously improve knowledge of travel destinations, services and company offerings.

Skills

Fluent French

Customer service experience

Problem solving

Patience and empathy

CRM software

Booking platforms

Attention to detail

Team collaboration

Flexible scheduling

Independent work

Education

High school diploma

Tools

CRM software

Booking platforms

Job description

About us

Woola Travel and Tours is a dynamic travel and tourism company dedicated to creating exceptional travel experiences for our customers. We specialise in crafting memorable journeys and providing outstanding customer service across all touchpoints. Our commitment to excellence and customer satisfaction has established us as a trusted name in the travel industry. We pride ourselves on our diverse team, innovative approach, and passion for helping customers explore the world with confidence.

About the role

We are seeking a French-Speaking Customer Care Agent to join our customer service team in Metro Manila on a full-time basis. In this pivotal role, you will be the voice of Woola Travel and Tours, providing exceptional support to our French-speaking customers. You will handle customer enquiries, resolve issues, and ensure every interaction reflects our commitment to outstanding service. This position is essential to maintaining our reputation for excellence and building lasting customer relationships across our French-speaking markets.

Key responsibilities

• Respond to customer enquiries via phone, email and live chat in French with professionalism and courtesy
• Assist customers with travel bookings, itinerary planning and general travel information
• Resolve customer complaints and issues promptly and effectively, escalating where necessary
• Provide accurate information about tour packages, pricing, availability and booking policies
• Maintain detailed customer records and document all interactions in the company system
• Process cancellations, amendments and refund requests according to company procedures
• Identify customer needs and recommend relevant travel services and packages
• Collaborate with the wider team to ensure consistent and high-quality customer service
• Meet performance targets for call handling, customer satisfaction and productivity
• Continuously improve knowledge of travel destinations, services and company offerings

What we're looking for

• Fluent French language skills with excellent verbal and written communication abilities
• Proven experience in customer service, preferably in the travel and tourism industry
• Strong problem-solving skills with the ability to handle difficult situations calmly and professionally
• Excellent patience and empathy when interacting with customers
• Proficiency in using computer systems, booking platforms and customer service software
• High level of attention to detail and accuracy when processing information
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organisational skills and the ability to manage multiple customer interactions
• A flexible approach to working hours, including potential evening or weekend shifts
• High school diploma or equivalent qualification
• Experience with travel booking systems or CRM software is preferred
• Additional language capabilities beyond French and English would be advantageous

What we offer

Woola Travel and Tours is committed to supporting the wellbeing and professional development of our team. We offer competitive compensation, comprehensive health and wellness benefits, and opportunities for career growth within a growing company. You will work in a collaborative and supportive environment where your contributions are valued and recognised. We provide ongoing training and development to enhance your skills and knowledge of the travel industry. Additional benefits include employee discounts on travel packages, flexible scheduling options where possible, and a positive workplace culture that celebrates diversity and inclusion. We are committed to creating an inclusive environment and welcome applications from all candidates. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.