Italian-Speaking Client Operations Specialist

Hotelbeds Group; España; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Attractive benefits package

Opportunity for career development

Multicultural working environment

Job summary

Join Hotelbeds Group as a Client Operations Executive in the Philippines to support operational requests related to bookings throughout the customer journey. This role requires fluency in English and Italian, a strong commitment to service quality, and experience in customer service.

As part of a diverse and innovative team, you will contribute to high customer satisfaction while working in a vibrant environment that embraces various perspectives and talents.

Qualifications

• Fluent in both English and Italian, spoken and written.
• Experience in customer service or operational support, preferably in travel or hospitality.
• Strong problem-solving skills and attention to detail required.

Responsibilities

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to service levels.
• Provide timely and accurate information to clients.

Skills

Fluent English

Fluent Italian

Customer service experience

Problem-solving skills

Attention to detail

Tools

Booking systems

CRM systems

Job description

Join Hotelbeds Group as a Client Operations Executive in the Philippines to support operational requests related to bookings throughout the customer journey. This role requires fluency in English and Italian, a strong commitment to service quality, and experience in customer service.

As part of a diverse and innovative team, you will contribute to high customer satisfaction while working in a vibrant environment that embraces various perspectives and talents.