Global Travel Concierge & Customer Support

Liveware; Philippines; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

HMO within first month

Monthly allowance

Additional paid vacation leave

Great Place To Work Certified

Hands-on support

Job summary

Liveware in Makati, Philippines is seeking a proactive Customer Service Specialist to support global travelers. You will handle inquiries, bookings, and issues with empathy and efficiency, helping turn stressful trips into smooth experiences.

You will collaborate with partners and internal teams, use RingCentral and booking platforms, and grow professionally in a fast‑growing company that values real development and hands-on support.

Qualifications

• 1–3 years in customer service or client care.
• Travel industry experience is a plus.
• Familiarity with hotel/travel distribution platforms (Expedia, Booking.com, etc.) preferred.
• Comfortable with Microsoft Office Suite / Google Workspace.
• Sharp attention to detail, strong problem-solving, and multitasking under pressure.

Responsibilities

• Handle inbound calls, live chats, emails, and other channels from global customers — with urgency and care
• Build strong relationships with new and existing customers
• Make and manage accommodation bookings through our online booking platform
• Handle amendments, cancellations, rebookings, and refunds
• Source products and services offline with Travel Partners when needed
• Manage hotel relocations effectively
• Keep a positive, empathetic, professional attitude — every interaction
• Explain travel products and services clearly and simply
• Resolve complex issues and complaints, including monetary disputes and refunds
• Manage customer profiles and interactions accurately using RingCentral

Skills

Customer service

Problem solving

Multitasking

Attention to detail

RingCentral

Microsoft Office / Google Workspace

Tools

RingCentral

Expedia/Booking.com platforms

Job description

Liveware in Makati, Philippines is seeking a proactive Customer Service Specialist to support global travelers. You will handle inquiries, bookings, and issues with empathy and efficiency, helping turn stressful trips into smooth experiences.

You will collaborate with partners and internal teams, use RingCentral and booking platforms, and grow professionally in a fast‑growing company that values real development and hands-on support.