Service Desk Agent(Polish Speaking)

Gratitude Inc; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Relocation package available

Job summary

A global customer service company in Taguig is seeking a Multilingual Service Desk Agent fluent in Polish to provide comprehensive technical and end-user support. This full-time role requires strong customer service and troubleshooting skills. Ideal candidates should have at least 2 years of technical support experience and be open to onsite work with shifting schedules. A relocation package is available for those outside the Philippines.

Qualifications

• With or without Service Desk experience.
• At least 2 years of Technical Support experience.
• Can speak, read, and write Polish.
• Filipino citizen or foreign national with valid PRV/TRV.

Responsibilities

• Provide technical and service desk support via phone, email, and ticketing tools.
• Resolve user issues using standard procedures and proper escalation.
• Deliver accurate and timely solutions to ensure customer satisfaction.
• Document incidents, requests, and resolutions clearly.
• Maintain quality, productivity, and attendance metrics.

Skills

Customer service skills

Technical troubleshooting

Polish language proficiency

Education

Vocational Diploma / Short Course / Undergraduate / Bachelor’s degree

Tools

Ticketing tools

Job description

Job Description

We are looking for a Multilingual Service Desk Agent (Polish) to provide technical and end-user support for a global account. This role requires strong customer service skills, technical troubleshooting ability, and Polish language proficiency.

Schedule: Shifting

Employment Type: Full Time

Relocation Package: Yes

Qualifications / Requirements

• With or without Service Desk experience
• At least 2 years of Technical Support experience
• Can speak, read, and write Polish
• Native Polish speakers or non-native with C1 proficiency
• Filipino citizens residing in the Philippines OR
• Foreign nationals with valid PRV/TRV residing in PH
• At least Vocational Diploma / Short Course / Undergraduate / Bachelor’s degree
• Open to onsite work (Taguig or Ortigas) and shifting schedules
• Willing to relocate (relocation package available for candidates outside PH)

Responsibilities:

• Provide technical and service desk support via phone, email, and ticketing tools
• Resolve user issues using standard procedures and proper escalation
• Deliver accurate and timely solutions to ensure customer satisfaction
• Document incidents, requests, and resolutions clearly
• Maintain quality, productivity, and attendance metrics
• Collaborate with internal teams and management
• Stay updated on tools, processes, and operational guidelines
• Participate in meetings, reporting, and continuous improvement initiatives

Polish Language C1 Technical Support Service Desk Ops Incident Management Ticketing Tools Troubleshooting IT End User Support SLA Compliance