Technical Support Engineer - Batangas

ActionLabs IT Services Phils. Corp; Batangas City; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

HMO

Employee Discount

Professional Development

Job summary

ActionLabs IT Services Phils. Corp is seeking an IT Support Specialist to handle technical issues across hardware, software, and networks. You will diagnose, repair, and maintain systems, while supporting ATMs, desktops, laptops, printers, and mobile devices.

The role requires strong problem-solving and communication skills, ability to work independently or in a team, and flexibility for on-call hours. Training and career development opportunities are available.

Qualifications

• Degree in Computer Engineering, Information Technology, or related field.
• Familiarity with Windows/Linux/Mac OS environments.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours or be on call, if needed.
• Knowledged in POS or ATM troubleshooting.

Responsibilities

• Respond to technical support requests via phone, chat, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripheral equipment.
• Support ATM, desktop, laptop, printer, and mobile device issues.
• Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
• Escalate unresolved issues to higher-level support teams or vendors when necessary.
• Maintain and update documentation on technical processes and issue resolutions.
• Assist in the onboarding process of new employees, including account setups and workstation configuration.
• Perform routine maintenance, updates, and patches for systems and software.

Skills

Windows OS

Linux OS

Mac OS

Networking basics

Problem solving

Communication

Teamwork

Education

Degree in Computer Engineering

Degree in Information Technology

Tools

ServiceNow

Zendesk

AnyDesk

TeamViewer

Remote Desktop

Job description

Insurance Health & Wellness

HMO

Employee Discount

Professional Development

Professional Development

We are ActionLabs!

We offer Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, Enterprise Solution Services and is now the leading Authorized Service Partner (ASP) of different well-known global brands.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver Managed Services Anytime, Anywhere to help businesses excel in their respective fields with improved internal and external operations.

Brief Description of Work and Responsibilities:

• Respond to technical support requests via phone, chat, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and peripheral equipment.
• Support ATM, desktop, laptop, printer, and mobile device issues.
• Provide remote troubleshooting through remote desktop applications (e.g., AnyDesk, TeamViewer, Remote Desktop).
• Log and manage support tickets using a ticketing system (e.g., ServiceNow, Zendesk).
• Escalate unresolved issues to higher-level support teams or vendors when necessary.
• Maintain and update documentation on technical processes and issue resolutions.
• Assist in the onboarding process of new employees, including account setups and workstation configuration.
• Perform routine maintenance, updates, and patches for systems and software.

Qualifications:

• Degree in Computer Engineering, Information Technology, or related field.
• Familiarity with Windows/Linux/Mac OS environments.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches).
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to work flexible hours or be on call, if needed.
• Knowledged in POS or ATM troubleshooting.