IT Technical Support

Strategic Networks, Inc.; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading IT service provider is seeking a Technical Support Specialist to manage incident requests and provide user support across multiple locations in Metro Manila, including Makati, Taguig, and Pasig. Candidates should have at least 1 year of technical work experience in a Windows and non-Windows environment. This role involves hands-on troubleshooting and ensuring smooth operation of IT equipment.

Qualifications

• Must have at least 1 year of technical work experience.
• Amenable to work in 3 sites, Makati, Taguig, Pasig.

Responsibilities

• Provide incident and request management support to all end user devices.
• Experience in Windows & non-Windows Operating environment.
• Provide support to end users relating to hardware and software.

Skills

Technical support

User support

Troubleshooting

Remote access tools

Job description

Responsibilities

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly

Qualifications

• Must have at least 1 year of technical work experience
• Amenable to work in 3 sites, Makati, Taguig, Pasig