IT Technical Support (Rotating Schedule | Onsite)

KMC Solutions; Philippines; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO + free dependent

Diverse learning & growth oppor.

Above standard leaves

Job summary

KMC Solutions is seeking an OSS Tech 1 to provide technical assistance to end-users and IT infrastructure support. You will help ensure IT issues are facilitated and services delivered smoothly.

The role includes first-line diagnosis, incident resolution, ticket updates, asset management, and deployment of IT assets. A strong emphasis on communication, teamwork, and handling high-pressure situations is required.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications.
• Willing to be assigned in multiple locations.
• Excellent in English communication skills both verbal and written.
• Willing to work on shifting schedule, Holiday, weekends and Night shift.
• Experience and knowledge in Active Directory and ticketing systems is a plus.

Responsibilities

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

Skills

Excellent customer interface skills

Interpersonal communication

Team player

Ability to work under pressure

Good organizational and time mgmt

Analytical and problem-solving

Education

Bachelor's/College Degree in Computer Science/Information Technology

Job description

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• HMO + free dependent


• Diverse learning & growth opportunities


• Above standard leaves

The main responsibilities of a OSS TECH 1 include:

• Provides first-line investigation and diagnosis


• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines


• Escalates unresolved incidents/service requests within agreed timescales


• Logs relevant incident/service request details per help desk procedures


• Communicates with client regarding incident progress


• Ensures tickets are always updated until issues are resolved


• Conducts hardware and software maintenance and support


• Performs IMAC (Install, Move, Add and Change)


• Local network support and/or assists centralized Network team


• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners


• Assists Asset Management Team in inventory of IT assets


• Performs deployment and movement of IT assets


• Performs additional task that may be assigned by the immediate supervisor

• Excellent customer interface skills


• Good interpersonal communication skills


• Understanding of customer satisfaction principles and practices


• Ability to write technical support documentation


• Team player


• Ability to work under pressure


• Good organizational and time management skills


• Good analytical and problem-solving skills


• Maintains strong attention to detail in high-pressure

It will also be favorable if you are knowledgeable in:

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent


• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications


• Willing to be assigned in multiple locations


• Excellent in English communication skills both verbal and written


• Willing to work on shifting schedule, Holiday, weekends and Night shift


• Experience and knowledge in Active Directory and ticketing systems is a plus