IT Tech Support

Movate, Inc.; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Movate, Inc. is seeking a capable service desk professional in the Philippines to handle end-user support across Windows, Linux, and Mac environments. The role requires 1–3 years of technical service desk experience, strong communication, documentation, and a customer-focused attitude.

You will triage incidents, provide remote troubleshooting guidance, and escalate to L2 when necessary. The ideal candidate can work night shifts and has knowledge of network security practices, antivirus programs,

Qualifications

• 1–3 years’ experience in technical service desk environment.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Working knowledge of office automation products and computer peripherals.
• Knowledge of network security practices and anti-virus programs.
• Ability to perform remote troubleshooting and provide clear instructions.
• Strong problem-solving and multitasking skills.
• Customer-oriented attitude.
• Willingness to work in Night Shift.

Responsibilities

• Answer end user calls, emails and tickets, aiming for first call resolution where possible.
• If unresolved, redirect to advanced workgroups for resolution.
• SOP-based triaging and resolution of incidents and end user issues.
• Escalate issues when additional technical support is required to resolver groups / L2.

Skills

Interpersonal skills

Communication

Documentation

Windows OS

Linux OS

Mac OS

Network security

Anti-virus

Remote troubleshooting

Problem solving

Multitasking

Customer service

Night shift

Tools

Printers

Scanners

Adobe products

EMR

Microsoft products

Job description

With 1 – 3 years’ experience in technical service desk environment

With excellent interpersonal, communication, documentation

With hands-on experience with Windows/Linux/Mac OS environments

With working knowledge of office automation products and computer peripherals, like printers and scanners

With knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

With excellent problem-solving and multitasking skills

Customer-oriented attitude

Willingness to work in Night Shift

To Answer end user calls, emails and tickets, target first call resolution where applicable, else redirect the query to advance workgroups for resolution

SOP based triaging and resolution of incidents / end user issues

Escalating the issues if it requires additional technical support to resolver groups / L2

Support Requirement

• Wireless access points
• Printers
• EMR
• Adobe products
• HR apps
• Rollouts : Microsoft products
• Upgrades & Patching