IT Technical Support

Pet Partner Philippines, Inc; Quezon City; On-site; PHP 30,000 - 50,000; Full time

Job summary

A technology support company in Quezon City is seeking an IT Support Staff to provide hands-on technical support, manage IT systems, and oversee the company website. This staff-level role requires 1–3 years of experience in IT support and a related degree. The successful candidate will establish foundational IT systems, support operations, and implement automation tools. Skills in website management and strong problem-solving abilities are essential for this role, which offers opportunities for professional growth.

Qualifications

• 1–3 years experience in IT support or system administration.
• Experience in website management and basic automation.
• Fresh grads with strong web portfolios may be considered.

Responsibilities

• Provide on-site/remote IT support and troubleshoot devices.
• Build and maintain the company website with updates.
• Identify repetitive tasks and create automated reports.
• Manage cloud storage, backups, and digital records.
• Implement IT security measures and ensure compliance.
• Track IT equipment and recommend upgrades.
• Coordinate with vendors and evaluate new tools.

Skills

Website building (WordPress/other CMS)

HTML/CSS basics

Domain/hosting management

Google Workspace/Microsoft 365

Networking

Excel/Sheets automation

APIs/integrations

Education

Bachelor’s in IT, Computer Science, or related field

Job description

Overview

The IT Support Staff is responsible for providing hands-on technical support, maintaining the company’s IT systems, managing the company website, and implementing basic automation tools to improve operational efficiency.

As the first dedicated IT employee of Pet Partner Philippines, this role will help establish foundational IT systems, support clinic operations, maintain digital platforms, and introduce simple technology solutions to streamline processes.

This is a staff-level, execution-focused role with strong operational and technical responsibilities.

Key Responsibilities

• Technical Support & Infrastructure: Provide on-site/remote IT support, troubleshoot devices and networks, maintain connectivity, and manage issue logs.
• Website Management: Build and maintain the company website, update services/branch info, integrate booking/payment systems, ensure uptime, security, and SEO.
• Process Automation & Digital Tools: Identify repetitive tasks, create forms, dashboards, automated reports, and support POS data integration.
• Data & Systems Management: Manage cloud storage, backups, user access, and digital patient records.
• IT Security & Privacy: Implement antivirus, password policies, monitor risks, and ensure compliance with the Data Privacy Act.
• Asset & Inventory Management: Track IT equipment, tag/document assets, recommend upgrades.
• Vendor & Technology Support: Coordinate with service providers, source quotations, and evaluate new tools for efficiency.

Qualifications

• Education: Bachelor’s in IT, Computer Science, Information Systems, or related field.
• Experience: 1–3 years in IT support/system administration; website management; basic automation. Fresh grads with strong web portfolios may be considered.
• Technical Skills: Website building (WordPress/other CMS), HTML/CSS basics, domain/hosting management, Google Workspace/Microsoft 365, networking, Excel/Sheets automation, APIs/integrations (advantage), data backup systems.
• Soft Skills: Strong problem-solving ability; Organized and process-oriented; Able to explain technical matters clearly; Proactive in suggesting improvements; High sense of data confidentiality; Able to work independently (first IT hire).