IT Associate

Jobtailor; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Jobtailor in the Philippines is looking for an IT Support/Helpdesk specialist to provide 1st and 2nd level assistance for hardware, software, and network issues. You will set up and configure desktops, laptops, printers, and peripherals, and help manage user accounts and onboarding processes.

The role emphasizes routine system maintenance, patching, asset inventory, vendor coordination, and identifying patterns for improvement.

Qualifications

• 6 months to 1 year of IT support or helpdesk experience.
• Fresh graduates welcome to apply.
• Strong knowledge of Windows system support and directory services.
• Device setup, imaging, and asset management experience.
• Familiarity with Spiceworks ticketing system.
• Excellent collaboration and problem-solving skills.
• Willing to be stationed at Alangilan, Batangas office.

Responsibilities

• Provide 1st/2nd-level support for hardware, software, and network issues.
• Set up and configure desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, onboarding, and offboarding.
• Perform routine system maintenance, updates, and security patches.
• Maintain IT asset inventory and coordinate with vendors.
• Document incidents and escalate as needed; identify patterns for improvement.
• Explore and integrate automation/AI tools to streamline IT operations.

Skills

Windows System Support

IT Support/Helpdesk Experience

Device Setup and Imaging

Collaboration and Problem-Solving

Vendor Coordination

Tools

Spiceworks

Automation Tools

AI Tools

Job description

• Provide 1st/2nd-level support for hardware, software, and network issues
• Set up and configure desktops, laptops, printers, and peripherals
• Manage user accounts, permissions, onboarding, and offboarding tasks
• Perform routine system maintenance, updates, and security patches
• Maintain IT asset inventory and coordinate with vendors
• Document incidents, escalating as needed, and identify patterns for improvement
• Explore and integrate automation/AI tools to streamline IT operations

Requirements

• 6 months to 1 year of experience in IT support/helpdesk
• Fresh graduates are welcome to apply
• Strong knowledge of Windows system support and directory services
• Comfortable with device setup, imaging, and asset management
• Familiarity with ticketing systems such as Spiceworks
• Excellent collaboration and problem-solving skills
• Willingness to be assigned to the Alangilan, Batangas office

Core Competencies

Demonstrates strong knowledge in Windows System Support and Directory Services, with capabilities in IT Support and Helpdesk functions. Proficient in device setup, imaging, asset management, and familiar with ticketing systems to enhance operational efficiency.

Highest-signal resume keywords

• Windows System Support
• IT Support/Helpdesk Experience
• Device Setup and Imaging
• Ticketing Systems (Spiceworks)
• Collaboration and Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• IT Support
• Helpdesk Support
• Windows System Support
• Device Setup
• Imaging
• Asset Management
• System Maintenance
• Security Patches
• User Account Management
• Incident Documentation

Soft Skills

• Collaboration
• Problem-Solving

Industry Keywords

• IT Support
• Helpdesk
• User Onboarding
• User Offboarding
• IT Asset Inventory
• Vendor Coordination

Tools & Technologies

• Ticketing Systems
• Spiceworks
• Automation Tools
• AI Tools