IT Technical Support

Newtrail Services Inc; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

A growing tech company located in Makati is seeking an IT and Customer Support Officer to provide crucial support for the internal team and customers. This full-time, on-site role involves troubleshooting technical issues and maintaining systems. Ideal candidates will have strong interpersonal skills, a degree in IT or Computer Science, and a passion for learning and innovation.

Qualifications

• Strong analytical skills and ability to diagnose technical issues efficiently.
• Excellent communication skills for explaining technical concepts.
• Solid understanding of IT systems and software, with prior support/QA experience.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Curiosity to learn about AI and contribute to innovation.
• Web development experience is a plus but not required.

Responsibilities

• Provide technical assistance and troubleshoot issues for internal team and customers.
• Maintain systems to ensure smooth operation of technology.
• Communicate effectively to explain technical concepts to non-technical users.

Skills

Exceptional Interpersonal Skills

Problem-Solving Prowess

Technical Acumen

Foundation in Computer Science

Passion for Learning

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Overview

Role Description: IT & CS Support Officer

We're looking for a dedicated IT and Customer Support Officer to join our team at MyEats, Inc., located in Makati. This is a crucial, full-time on-site position where you'll be the first line of support for our internal team and customers. You will play a key role in ensuring our technology operates smoothly by providing technical assistance, troubleshooting issues, and maintaining our systems. This role is perfect for someone who enjoys problem-solving and wants to grow their skills in a tech-forward company.

Qualifications

• Exceptional Interpersonal Skills: You\'re a great communicator who can explain complex technical concepts clearly and patiently to both technical and non-technical users.
• Problem-Solving Prowess: You have strong analytical skills and a proven ability to diagnose and resolve technical issues efficiently, with a keen eye for detail.
• Technical Acumen: You have a solid understanding of IT systems and software, and ideally, some experience in technical support, quality assurance, or a similar role.
• Foundation in Computer Science: A Bachelor\'s degree in Information Technology, Computer Science, or a related field is required.
• Passion for Learning: You are a curious individual with a strong desire to learn about AI and contribute to an innovative team.
• Experience in web development is a plus, but not required.