Technical Support Representative

Teamified; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health insurance

Leave benefits

Online learning budget

Team lunches

Social events

13th Month Salary

Job summary

Teamified in Quezon City is seeking a Technical Support Representative to deliver timely technical assistance to clients, ensuring excellent service delivery and smooth resolution of concerns. You will handle inquiries via phone, email, and chat and troubleshoot issues to achieve first-contact resolution.

The role requires at least 2 years of experience, the ability to escalate to senior technicians when needed, and strong communication skills to explain complex concepts to non-technical users.

Qualifications

• 2+ years of experience as a technical support representative.
• Ability to function as the highest point of service escalation.
• Familiarity with contactless payments (ATMs and Cash Express machines).
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Troubleshoot technical issues and resolve inquiries in a timely manner.
• Escalate complex technical issues to senior technicians when needed.
• Collaborate with cross-functional teams within the organization.
• Maintain accurate records of all support requests and resolutions.
• Stay up-to-date with technology trends and innovations.

Skills

Technical support

Customer service

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Job description

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams here in the Philippines, in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organizations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

About our Client:

Our Clientis a leading technology and payments solutions provider, specializing in products that cover both traditional and digital payments. With customers across Australia and New Zealand, and offering multiple payment solutions, Our client is recognized as a leader in its field and a company that helps businesses solve their most complex payments problems. They take our responsibility for managing our environmental and social impact seriously. They are committed to delivering top-tier customer service and are currently seeking experienced Technical Support Representatives to join our dedicated team.

About the role:

We are seeking a skilled and customer-focused Technical Support Representative to join our team. The ideal candidate will provide timely and effective technical assistance to clients, ensuring excellent service delivery and smooth resolution of technical concerns.

Responsibilities:

• Provide technical support to clients via phone, email, and chat
• Troubleshoot technical issues and provide a resolution in a timely manner
• Escalate complex technical issues to senior technicians
• Collaborate with cross-functional teams within the organization
• Ensure excellent customer service is provided at all times
• Maintain accurate records of all support requests and resolutions
• Stay up-to-date with technology trends and innovations

Requirements

• Can accommodate working on site (Quezon Avenue Corner Scout Reyes Diliman, QC)
• Bachelor's degree in computer science or a related field is a plus
• At least 2 years of experience as a technical support representative
• Ability to function as the highest point of service escalation
• Familiarity with Contactless payments (ATMs and Cash Express machines)
• Excellent problem-solving skills
• Ability to communicate technical information effectively to non-technical individuals
• Strong attention to detail and organizational skills

Benefits

• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th Month Salary