IT Engineer

Tarro; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

Dormont Manufacturing Co is seeking an experienced IT Engineer to contribute to the health of our corporate technology and applications. Located on-site in Metro Manila (Pasig City) or Dumaguete, the role involves supporting technology and participating in incident response.

The ideal candidate will have over 5 years of IT experience and excellent project management capabilities. Join a global team with opportunities for growth in a diverse environment.

Qualifications

• 5+ years of IT experience.
• Experience with networking and information security.
• Excellent project management and documentation skills.

Responsibilities

• Provide front-line support for corporate technology.
• Participate in the design and implementation of applications.
• Assist with employee onboarding and offboarding.

Skills

IT Experience

Project Management

Networking Knowledge

Information Security Concepts

Tools

Salesforce

NetSuite

Intercom

BambooHR

Job description

IT Engineer

What we’re looking for

We are looking for an experienced IT Engineer that will contribute to the development, integration, administration, support, and overall health of our corporate technology, applications, and hardware. You will be an individual contributor as a member of a global team of IT engineers, administrators, and support staff.

This position is located on‑site at either our Metro Manila (Pasig City) or Dumaguete offices, with typical working hours from 3 AM until 12 PM, Tuesday through Saturday, Philippine Standard Time (GMT +8). Working hours may sometimes flex with the needs of the business.

This position reports to the Sr. Manager, IT Engineering, and has peers in the following roles: Staff IT Engineer, IT Engineer, IT Support Engineer.

What you will accomplish

• Provide front‑line support and administration for our corporate technology, applications, and hardware using service management systems.
• Participate in the design, implementation, automation, and/or maintenance activities of corporate technology, applications, and hardware, as well as line‑of‑business applications.
• Participate in the employee onboarding and offboarding process (setting up accounts, issuing and retrieving hardware, assisting with onboarding support requests, etc.).
• Participate in technology and platform support incidents as part of an incident response team.
• Resolve and analyze root causes of issues escalated by IT Operations and other staff.

One year deliverables

• Expert level of solving problems with our corporate technology stack.
• Provided a consistently high level of service for support tickets.
• Participated in the buildout of multifactor and directory login for endpoints.
• Participated in the buildout of access orchestrations.
• Participated in the buildout of global zero‑touch hardware deployment.

About you

• You have 5+ years of IT experience.
• You have experience managing the following concepts and/or applications.
• You have broad, generalist knowledge of networking and information security concepts.
• You have excellent project management and documentation skills.
• You are comfortable working independently in ambiguous situations.

Bonus points

• You have experience with scripting and APIs.
• You have experience managing line‑of‑business applications (e.g., Salesforce, NetSuite, Intercom, BambooHR).
• You are obsessed with delighting customers.
• You are experienced in startups and/or rapid‑growth companies.
• You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company.

Equal Opportunity Employer

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.