IT Technical Support

EHM Realty & Development Corporation; Batangas City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A real estate and development company in Batangas City is seeking an IT Technical Support professional. This role is essential for maintaining and troubleshooting hardware and software issues, providing end-user support, and ensuring effective technology use. Candidates should have a bachelor's degree in IT, relevant experience in technical support, and strong troubleshooting skills. Knowledge of the ODOO system is a plus. Competitive compensation offered.

Qualifications

• Graduate of IT or relevant courses.
• Experience in handling first-level support for hardware, software, and network issues.
• Ability to diagnose and troubleshoot technical problems.
• Skills in maintaining documentation of support procedures.
• Experience in deploying and installing new technology solutions.

Responsibilities

• Ensure smooth operation of technology infrastructure.
• Provide support to end-users and resolve technical problems.
• Enhance system performance and ensure user satisfaction.
• Collaborate with teams to improve IT processes and tools.

Skills

Technical troubleshooting

User support

Hardware maintenance

Software troubleshooting

Network issue handling

Documentation skills

Collaboration

Experience with ODOO

Education

Bachelor's degree in IT or relevant field

Job description

The IT Technical Support role is crucial for ensuring the smooth operation of an organization's technology infrastructure. This position focuses on maintaining and troubleshooting hardware and software issues, providing support to end-users, and ensuring an efficient and effective use of technology within the organization. Typically situated in a dynamic environment, IT Technical Support professionals interact closely with various teams to resolve technical problems, enhance system performance, and ensure user satisfaction, ultimately contributing to the overall productivity of the organization.

• Must be 4 year graduate of IT or other relevant courses.
• With complete background handling first-level support for hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, ensuring timely resolutions.
• Maintain and update documentation of support procedures and technical configurations.
• Assist in the deployment and installation of new technology solutions and upgrades.
• Collaborate with cross-functional teams to improve and optimize IT processes and tools.
• Experience in ODOO system (Enterprise Resource Planning/ERP) is an advantage