IT Support Specialist: User-Focused Tech Troubleshooter

LCC - Liberty Commercial Center Inc.; Tabaco; On-site; PHP 180,000 - 300,000; Full time

Job summary

LCC - Liberty Commercial Center Inc. seeks an IT Technical Support Specialist to deliver frontline technical assistance to end users, ensuring smooth operation of desktops, software, and network services.

You will handle hardware and software issues, assist with system access, perform updates and antivirus checks, and maintain accurate incident records for audit and support traceability.

Qualifications

• Graduate of Information Technology, Computer Science, or related course (or equivalent experience).
• Basic knowledge of Windows OS, MS Office, email systems, and networking concepts.
• Familiarity with hardware troubleshooting and common IT tools.
• Good communication and customer service skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve computer, printer, email, and application problems.
• Install, configure, and maintain desktops, laptops, peripherals, and software.
• Assist users with system access, passwords, and account setup.
• Monitor and elevate unresolved issues to higher-level IT support or vendors.
• Maintain accurate documentation of incidents, requests, and solutions.
• Perform regular system updates, backups, and antivirus checks.
• Support IT asset inventory and equipment management.
• Ensure compliance with IT policies and security standards.

Skills

Windows OS basics

MS Office

Networking concepts

Communication skills

Independent work

Education

Bachelor's degree in Information Technology or Computer Science

Job description

LCC - Liberty Commercial Center Inc. seeks an IT Technical Support Specialist to deliver frontline technical assistance to end users, ensuring smooth operation of desktops, software, and network services.

You will handle hardware and software issues, assist with system access, perform updates and antivirus checks, and maintain accurate incident records for audit and support traceability.