Technical Support Specialist: Troubleshooting & Network Help

Manpower Outsourcing Services, Inc.; Mandaluyong; On-site; PHP 260,000 - 380,000; Full time

Job summary

Manpower Outsourcing Services, Inc. is seeking a Technical Support professional to identify hardware and software solutions, troubleshoot issues, and diagnose faults in a responsive customer-support role.

The candidate should have a CS/IT degree and familiarity with Windows/Linux/Mac OS, remote desktop tools, and help desk software. Strong communication and problem-solving skills are essential for success.

Qualifications

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Skills

Windows OS

Linux OS

Mac OS

Remote desktop

Help desk software

Education

Degree in CS/IT

Job description

Manpower Outsourcing Services, Inc. is seeking a Technical Support professional to identify hardware and software solutions, troubleshoot issues, and diagnose faults in a responsive customer-support role.

The candidate should have a CS/IT degree and familiarity with Windows/Linux/Mac OS, remote desktop tools, and help desk software. Strong communication and problem-solving skills are essential for success.