IT Support Specialist — Remote & Onsite

Ubiquity; Cagayan de Oro; Hybrid; PHP 180,000 - 300,000; Full time

Job summary

Ubiquity in the Philippines is seeking an IT Support Associate to join our team in Cagayan de Oro. The role involves providing user-facing support both in person and remotely, and assisting engineering teams with setting up and troubleshooting systems on the ground.

You will set up new equipment, support on-site operations, and collaborate with internal teams to ensure seamless IT services. This entry-level role emphasizes learning, reliability and timely problem-solving.

Qualifications

• 0 to 4 years of experience in a similar role providing technical support.

Responsibilities

• Should be able to handle basic and routine IT Support tasks.
• Should efficiently diagnose and troubleshoot technical issues reported.
• Should be able to provide first level of basic support on software and hardware.
• Should be able to work with various internal teams such as Operations, Workforce, MIS, etc.

Skills

English communication

Problem-solving

Attention to detail

Prioritization

Technical thinking

Education

Degree in Computer Science or Systems Engineering

Job description

Ubiquity in the Philippines is seeking an IT Support Associate to join our team in Cagayan de Oro. The role involves providing user-facing support both in person and remotely, and assisting engineering teams with setting up and troubleshooting systems on the ground.

You will set up new equipment, support on-site operations, and collaborate with internal teams to ensure seamless IT services. This entry-level role emphasizes learning, reliability and timely problem-solving.