IT Support Specialist - On-Call for BPO Ops

Rapid Tech; Philippines; On-site; PHP 300,000 - 460,000; Full time

Job summary

Rapid Tech is seeking an IT Specialist to provide technical assistance and IT support to project employees, ensuring smooth operation of computer systems, hardware, and IT equipment.

The role emphasizes end-user support, hardware troubleshooting, preventive maintenance, and timely resolution of issues to minimize downtime, with on-call availability for the Cagayan de Oro Project and potential onsite travel.

Qualifications

• Graduate of Information Technology, Computer Science, or related course.
• Experience in IT End-User Support, preferably in a BPO.
• Knowledgeable in IT hardware troubleshooting, repair and maintenance.
• Familiar with desktop/laptop configuration and Windows OS.
• Basic LAN connectivity and network troubleshooting knowledge.
• Strong problem-solving and customer-service orientation.
• Willing to provide on-call IT support for projects and travel onsite.

Responsibilities

• Provide first-level IT technical support to end users, assisting with hardware, software, and connectivity issues.
• Troubleshoot, diagnose, and resolve computer hardware problems involving desktops, laptops, printers, monitors, and other IT peripherals.
• Perform hardware installation, configuration, repair, and preventive maintenance.
• Assist in setting up workstations, including computer units, peripherals, and basic network connections.
• Provide technical support for BPO operations, ensuring employees have functional IT equipment and reliable technical assistance.
• Respond promptly to on-call technical support requests and escalate complex issues when necessary.
• Conduct regular checking and maintenance of IT equipment to ensure optimal performance.
• Maintain an inventory of IT assets, equipment, and peripherals assigned to the project.
• Document technical issues, troubleshooting activities, and resolutions.
• Ensure compliance with company IT policies, procedures, and information security standards.

Skills

IT End-User Support

Hardware Troubleshooting

Windows OS Proficiency

Networking Basics

On-Call Support

Communication Skills

Education

Bachelor's degree in Information Technology or Computer Science

Job description

Rapid Tech is seeking an IT Specialist to provide technical assistance and IT support to project employees, ensuring smooth operation of computer systems, hardware, and IT equipment.

The role emphasizes end-user support, hardware troubleshooting, preventive maintenance, and timely resolution of issues to minimize downtime, with on-call availability for the Cagayan de Oro Project and potential onsite travel.