IT Support Specialist: Help Desk & Microsoft 365 Expert

Connext Global Solutions Inc

Philippines

On-site

PHP 240,000 - 360,000

Full time

4 days ago

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Benefits offered by this job

Competitive compensation

Perfect Attendance Bonus

Life insurance

HMO Insurance

Great company culture

25% Night Differential

Job summary

Connext is seeking an IT Support Specialist to join the team supporting a client in the United States. You will provide user support, troubleshoot issues, and act as the first point of contact for end users with technology questions.

Key requirements include a bachelor’s degree in information technology or related field and at least one year of IT support experience. Proficiency with Microsoft 365 applications is expected, along with strong customer service skills.

Qualifications

Bachelor's degree in information technology or an equivalent combination of education, training, and relevant experience.
Minimum of one year of experience in IT support or help desk operations.
Experience with Microsoft 365 applications.

Responsibilities

Provide user support and customer service on firm-supported applications and platforms.
Be the first contact for end users with technology-related problems and troubleshoot.
Diagnose and resolve hardware and software issues, using remote access when needed.
Respond to technical assistance requests by phone or email and document actions.
Develop working knowledge of firm software like CCH and Caseware as part of daily duties.
Follow standard help desk procedures and manage tickets using appropriate software.