IT Support Specialist - Help Desk & Security
Connext
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Benefits offered by this job
Job summary
Connext is a dedicated team of outsourcing professionals serving world-class companies across industries. We are currently looking for an IT Support Specialist who will be working with Connext's client in the United States.
The IT Support Specialist will provide user support and customer service on firm-supported applications, serve as the first point of contact for end users, troubleshoot issues, and assist the IT Manager in executing the IT Strategy and Information Security Plan.
Qualifications
- Bachelor's degree or equivalent experience in IT.
- Minimum of 1 year in IT support or help desk.
- Experience with Microsoft 365 applications.
- Strong ability to troubleshoot hardware and software issues.
- Excellent written and verbal English communication.
Responsibilities
- Provide user support and customer service for firm-supported applications and platforms.
- Serve as first point of contact for end users with technology problems.
- Troubleshoot issues and advise on corrective actions.
- Assist IT Manager with implementing IT security plans.
- Manage help desk tickets from submission to resolution.
Skills
Education
Tools
Job description
Connext is a dedicated team of outsourcing professionals serving world-class companies across industries. We are currently looking for an IT Support Specialist who will be working with Connext's client in the United States.
The IT Support Specialist will provide user support and customer service on firm-supported applications, serve as the first point of contact for end users, troubleshoot issues, and assist the IT Manager in executing the IT Strategy and Information Security Plan.
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