Senior Tier 3 IT Service Desk - Mac & Windows Expert

Connext; Philippines; Sur place; PHP 350 000 - 550 000; Plein temps

Résumé du poste

Connext is seeking a Tier 3 Service Desk Specialist to serve as a senior technical resource across Windows, macOS, cloud platforms, networking and security. You will own issues end-to-end, from investigation through resolution, and support projects and process improvements.

You will diagnose complex issues in MSP and multi-client environments, provide advanced troubleshooting, document solutions, and communicate clearly with technical and non-technical stakeholders.

Qualifications

• Experience supporting Windows, macOS, MS 365, Google Workspace.
• Strong networking and security fundamentals including VPNs, DNS/DHCP.
• Excellent English communication and customer-facing skills.

Responsabilités

• Resolve complex IT issues across client environments.
• Own issues end-to-end from investigation to resolution.
• Escalate and coordinate with cross-functional teams.
• Support migrations, deployments and security initiatives.
• Maintain documentation and knowledge resources.
• Communicate clearly to technical and non-technical stakeholders.

Connaissances

Windows

macOS

MS 365

Google Workspace

Networking

Security fundamentals

Troubleshooting

Communication

Documentation

Multi-client support

Formation

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Description du poste

Connext is seeking a Tier 3 Service Desk Specialist to serve as a senior technical resource across Windows, macOS, cloud platforms, networking and security. You will own issues end-to-end, from investigation through resolution, and support projects and process improvements.

You will diagnose complex issues in MSP and multi-client environments, provide advanced troubleshooting, document solutions, and communicate clearly with technical and non-technical stakeholders.