Night-Shift IT Support Specialist — Global Team
Connext
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Benefits offered by this job
Job summary
Connext is seeking an IT Support Specialist to provide user support and customer service for firm-supported computer applications and platforms to our client in the United States. You will be the first point of contact for end users with technology-related problems and assist the IT Manager in implementing the IT Strategic Plan.
Qualifications include a Bachelor's degree in IT or related field, at least 1 year in IT support, experience with Microsoft 365, and strong customer service and English
Qualifications
- Bachelor's degree in information technology or related field.
- Minimum of one year of IT support or help desk experience.
- Experience with Microsoft 365 applications.
- Ability to troubleshoot hardware, software, and application issues.
- Ability to document incidents, follow procedures, and escalate concerns appropriately.
- Strong customer service and clear written and verbal English communication.
Responsibilities
- Provide user support and customer service on firm-supported applications and platforms.
- Serve as first point of contact for end users with technology problems.
- Troubleshoot issues and advise on appropriate action.
- Assist IT Manager with executing IT Strategic Plan and security initiatives.
- Maintain IT assets, records, and documentation.
Skills
Education
Tools
Job description
Connext is seeking an IT Support Specialist to provide user support and customer service for firm-supported computer applications and platforms to our client in the United States. You will be the first point of contact for end users with technology-related problems and assist the IT Manager in implementing the IT Strategic Plan.
Qualifications include a Bachelor's degree in IT or related field, at least 1 year in IT support, experience with Microsoft 365, and strong customer service and English
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