Technical Support - Microsoft 365

Cedar Network and Data Solution; Concepcion; On-site; PHP 300,000 - 520,000; Full time

Job summary

Cedar Network and Data Solution in the Philippines seeks a Microsoft 365 Support Specialist to administer and support the client's Microsoft 365 environment for international users. You will handle user management, licensing, permissions, and core services like Exchange Online, Teams, SharePoint, and OneDrive.

You will troubleshoot email configurations, access issues, MFA, and directory services, escalate when needed, document resolutions, and provide clear guidance to non-technical users.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years IT support, technical support, or systems administration preferred.
• Hands-on experience with Microsoft Office 365 administration.

Responsibilities

• Provide backend administration and technical support across the Microsoft 365 suite.
• Manage Microsoft 365 user accounts, licences, permissions, and access.
• Support Microsoft Outlook, Exchange Online, Teams, SharePoint, and OneDrive.
• Troubleshoot email configuration, synchronisation, delivery, connectivity, authentication, and configuration issues.
• Assist with mailbox management, shared mailboxes, and distribution groups.
• Handle escalated technical issues from Tier 1 support and end users.
• Investigate and resolve complex software, system, and access-related problems.
• Identify root causes and implement appropriate technical solutions.
• Maintain accurate records of technical incidents and resolutions.
• Manage user access, security groups, and permissions.
• Support Active Directory and Microsoft Entra ID (Azure AD).
• Assist with password management, MFA, account security, device and application management, system maintenance, updates, and configuration.
• Communicate directly with customers and end users regarding technical concerns.
• Provide clear instructions and technical guidance to non-technical users.
• Respond to support tickets, emails, and technical inquiries while maintaining professional communication and customer satisfaction.
• Escalate unresolved issues to senior engineers or relevant technical teams.

Skills

Troubleshooting skills

Customer service

Communication with international users

Education

Bachelor's degree in Information Technology

Tools

Microsoft 365 Admin Center

Exchange Online

SharePoint

OneDrive

Job description

About the role

Support and maintain the client's Microsoft 365 environment while delivering effective technical support to international users. This role combines Microsoft 365 administration, user and access management, technical troubleshooting, and customer service to ensure users receive timely and reliable solutions.

Key responsibilities

• Provide backend administration and technical support across the Microsoft 365 suite.

• Manage Microsoft 365 user accounts, licences, permissions, and access.

• Support Microsoft Outlook, Exchange Online, Teams, SharePoint, and OneDrive.

• Troubleshoot email configuration, synchronisation, delivery, connectivity, authentication, and configuration issues.

• Assist with mailbox management, shared mailboxes, and distribution groups.

• Handle escalated technical issues from Tier 1 support and end users.

• Investigate and resolve complex software, system, and access-related problems.

• Identify root causes and implement appropriate technical solutions.

• Maintain accurate records of technical incidents and resolutions.

• Manage user access, security groups, and permissions.

• Support Active Directory and Microsoft Entra ID (Azure AD).

• Assist with password management, Multi-Factor Authentication (MFA), account security, device and application management, system maintenance, updates, and configuration.

• Communicate directly with customers and end users regarding technical concerns.

• Provide clear instructions and technical guidance to non-technical users.

• Respond to support tickets, emails, and technical enquiries while maintaining professional communication and customer satisfaction.

• Escalate unresolved issues to senior engineers or relevant technical teams.

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related IT field.

• Preferably 2+ years of experience in IT support, technical support, or systems administration.

• Hands-on experience with Microsoft Office 365 administration.

• Knowledge of Microsoft Exchange Online, Outlook, Teams, SharePoint, and OneDrive.

• Understanding of IT troubleshooting, networking, and system administration.

• Strong problem-solving abilities and excellent customer service skills.

• Comfort communicating with international users and explaining technical solutions clearly.

• Cybersecurity experience is beneficial but not required