IT Support Specialist | Angeles Site with 25 Differential Pay

Connext; Philippines; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Night differential 25%

Annual increase

Mid-year bonus

Life insurance

HMO insurance

Great company culture

Competitive compensation

Job summary

Connext is a dedicated team of outsourcing professionals serving world-class companies across industries. We are currently looking for an IT Support Specialist who will be working with Connext's client in the United States.

The IT Support Specialist will provide user support and customer service on firm-supported applications, serve as the first point of contact for end users, troubleshoot issues, and assist the IT Manager in executing the IT Strategy and Information Security Plan.

Qualifications

• Bachelor's degree or equivalent experience in IT.
• Minimum of 1 year in IT support or help desk.
• Experience with Microsoft 365 applications.
• Strong ability to troubleshoot hardware and software issues.
• Excellent written and verbal English communication.

Responsibilities

• Provide user support and customer service for firm-supported applications and platforms.
• Serve as first point of contact for end users with technology problems.
• Troubleshoot issues and advise on corrective actions.
• Assist IT Manager with implementing IT security plans.
• Manage help desk tickets from submission to resolution.

Skills

Customer service

Communication

Troubleshooting

Documentation

Team collaboration

Education

Bachelor's degree in information technology

Tools

Microsoft 365

Job description

Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for an IT Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you

• Competitive Compensation
• Perfect Attendance Bonus
• Life Insurance
• HMO Insurance
• Great Company Culture
• 25% Night Differential
• Annual Increase
• Mid-Year Bonus

What is the job

The IT Support Specialist will be responsible to provide user support and customer service on firm-supported computer applications and platforms, serve as first point of contact for end users experiencing technology-related problems, troubleshoot problems and advise on the appropriate action. Assist IT Manager in executing IT Strategic Plan which includes, among other things, support of the firm's Information Security Plan.

Responsibilities

• Maintain working knowledge of the firm's software applications, including CCH and Caseware, and provide technical support to users via phone or email.
• Diagnose and troubleshoot hardware and software issues using remote access tools and available resources.
• Manage help desk tickets by documenting, categorizing, prioritizing, resolving, and escalating technical concerns as needed.
• Provide user guidance, coordinate with vendors and IT support, elevate urgent issues, and report recurring problems to the IT Manager.
• Assist in managing cloud-based security awareness training, user access reviews, termination verification, vendor security documentation, and security reporting.
• Maintain IT asset inventories and records of software, vendors, renewals, and access reviews, ensuring data accuracy and reporting discrepancies.
• Maintain IT procedures, knowledge base articles, retention records, meeting materials, action logs, and supporting documentation.
• Perform duties using assigned accounts and approved permissions without independently modifying access, deploying software, changing security configurations, remediating vulnerabilities, or altering production systems. Perform other duties as assigned.

Qualifications

• Bachelor's degree in information technology or a related field, or an equivalent combination of education, training, and relevant experience.
• Minimum of one (1) year of experience in IT support, help desk operations, IT administration, asset or software inventory management, or a related role.
• Experience in Microsoft 365 applications.
• Proven ability to troubleshoot common hardware, software, and application-related issues.
• Proven ability to document incidents, follow established procedures, and elevate technical concerns appropriately.
• Proven ability to maintain accurate IT records and confidential information.
• Demonstrates strong customer service skills and ability to communicate technical resolutions clearly.
• Clear and coherent both written and verbal communication skills in English.
• Must have stable employment history.

Be part of a growing global team that values innovation, collaboration, and professional growth.