IT Support Specialist – End-User Hardware & Remote Fixes

Strategic Networks, Inc.; Ilocos Norte; On-site; PHP 240,000 - 360,000; Full time

Job summary

Strategic Networks, Inc. is seeking an IT support specialist to provide incident management and end-user assistance for desktop/laptop devices, printers, VPN, and peripherals. The role includes on-site repairs for remote users, SLA establishment, and timely ticketing updates.

You will work with Windows and non-Windows environments, perform hardware diagnostics, and collaborate with QA teams on test plans and product improvements. This on-site position offers growth in a busy tech environment.

Qualifications

• Experience providing end-user IT support across hardware and software.
• Familiarity with Windows and non-Windows operating environments.
• Ability to analyze and resolve desktop issues quickly.

Responsibilities

• Provide incident and request management support to all end user devices (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Support end users with hardware and software, LAN components and peripherals.
• Recommend and apply solutions, including on-site repair for remote users.
• Establish end user service level agreements.
• Carry out on-site analysis and resolution of difficult desktop problems.
• Supervise complaint ticketing system and ensure timely resolution of all work orders.
• Provide status updates to ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify process improvements and compliance issues.
• Monitor and repair IT/office equipment and ensure software systems run smoothly.
• Demonstrate ability to provide user support via remote access tools.
• Determine system reconfiguration needs.
• Test current products and identify deficiencies based on business requirements.
• Coordinate with project leads for requirements analysis, development of test plans, and regression tests.
• Plan, estimate and prioritize test activities.

Skills

Incident management

Windows OS

Remote support

On-site repair

Hardware troubleshooting

Tools

Ticketing system

Remote desktop tools

LAN troubleshooting

Job description

Strategic Networks, Inc. is seeking an IT support specialist to provide incident management and end-user assistance for desktop/laptop devices, printers, VPN, and peripherals. The role includes on-site repairs for remote users, SLA establishment, and timely ticketing updates.

You will work with Windows and non-Windows environments, perform hardware diagnostics, and collaborate with QA teams on test plans and product improvements. This on-site position offers growth in a busy tech environment.