Desktop Support Engineer

Hexaware Technologies Phil. Branch; Taguig; Hybrid; PHP 300,000 - 520,000; Full time

Job summary

Hexaware Technologies Philippines Branch is seeking a Desktop Support Engineer to provide frontline IT assistance to end users, troubleshooting hardware, software, and network issues while ensuring high levels of customer satisfaction.

The ideal candidate has 2+ years in desktop or end-user support, with knowledge of Windows Active Directory, DNS, DHCP, GPO, Antivirus and Patch Management, and the ability to work in a 24/7 environment.

Qualifications

• 2+ years of experience in Desktop Support or End User Support.
• Experience in End User Support and troubleshooting desktop issues.
• Knowledge of Windows Active Directory, DNS, DHCP, and GPO.
• Experience with Antivirus and Patch Management.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.
• Willingness to work in a 24/7 support environment.

Responsibilities

• Provide first- and second-level technical support to end users.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and hardware devices.
• Manage user accounts and access permissions through Active Directory.
• Support and maintain DNS, DHCP, Group Policies, antivirus solutions, and patch management processes.
• Document incidents, service requests, and resolutions in the ticketing system.
• Escalate complex issues to appropriate teams when necessary.
• Ensure compliance with IT policies, security standards, and best practices.

Skills

End User Support

Problem-solving

Communication skills

Teamwork

Independent worker

24/7 support

Tools

Windows Active Directory

DNS

DHCP

GPO (Group Policy Objects)

Antivirus Management

Patch Management

Microsoft Windows

Microsoft 365

ITSM tools

Ticketing systems

Networking basics

Job description

Desktop Support Engineer

Job Summary
We are seeking a Desktop Support Engineer to provide technical support and assistance to end users. The ideal candidate should have experience troubleshooting hardware, software, and network-related issues while ensuring high levels of customer satisfaction.

Key Responsibilities

• Provide first-level and second-level technical support to end users.

• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.

• Install, configure, and maintain operating systems, software applications, and hardware devices.

• Manage user accounts and access permissions through Active Directory.

• Support and maintain DNS, DHCP, Group Policies (GPO), antivirus solutions, and patch management processes.

• Document incidents, service requests, and resolutions in the ticketing system.

• Escalate complex issues to appropriate teams when necessary.

• Ensure compliance with IT policies, security standards, and best practices.

Qualifications

• Minimum of 2+ years of experience in Desktop Support or End User Support.

• Proven experience in End User Support and troubleshooting desktop-related issues.

• Basic knowledge of:

  • Windows Active Directory

  • DNS

  • DHCP

  • Group Policy Objects (GPO)

  • Antivirus Management

  • Patch Management

• Strong problem-solving and communication skills.

• Ability to work independently and as part of a team.

• Flexible to work in a 24/7 support environment.

Preferred Skills

• Knowledge of IT Service Management (ITSM) tools and ticketing systems.

• Familiarity with Microsoft Windows operating systems and Microsoft 365 applications.

• Basic networking knowledge and troubleshooting skills.