IT Support Specialist

HTK; Manila; On-site; PHP 3,692,000 - 5,538,000; Full time

Job summary

HTK is seeking an IT Support Specialist to cover IT operations across the Americas while preparing, inventorying, and deploying end-user devices in Europe. The role includes system administration, second-line support, and maintaining a knowledge base for hardware and software issues.

The candidate will enhance IT security, perform proactive monitoring, and provide solutions for high-level requirements. The position requires night shifts to align with US timezone and will involve on-site work at

Qualifications

• Degree in Computer Science or related discipline.
• Strong written and verbal English communication.
• Extensive knowledge of LAN/WAN, VPN, SD-WAN.
• Experience with Linux/Unix (CentOS/RedHat) & Windows Server 2016+.
• Good knowledge of Apple computers.
• Ability to propose high-level technical solutions.

Responsibilities

• Report to Regional IT Manager; cover Americas regions for IT support.
• Prepare, inventory and deploy laptops/workstations across Europe.
• Provide system administration and second-line user support.
• Manage end-user IT assets in Europe; maintain documentation and knowledge base.
• Improve security on IT network; perform proactive service checks.
• Act as onsite engineer for the Herndon Office in the USA.

Skills

LAN/WAN technology

VPN

SD-WAN

Linux/Unix OS

Windows Server

Apple computers

OpenLDAP

Postfix

English communication

Troubleshooting

multitasking

Education

Degree in Computer Science

Tools

OpenLDAP

Postfix

Job description

IT Support Specialist

Job Description of IT Support Specialist

Responsibilities:

• Report to the Regional IT Manager and cover the Americas regions for IT support.
• Prepare, inventory and deploy end-users laptops/workstations across Europe.
• Perform system administration and provide second line user support.
• Be responsible of the good working of end-user IT assets in Europe region.
• Diagnose & document hardware & software problems (building a knowledge base)
• Use problem-solving skills to fix immediate hardware/software problems as well as to define long term problem solutions.
• Assist the IT Manager to implement corporate IT projects
• Application and user account/profile administration
• Prepare relevant documentation and production changes
• Improve security on/out the IT network
• Constant hardware/software inventory update and maintain local system configuration.
• Perform pro-active actions on all services and identify possible blocking points & bottlenecks.
• Implement projects to meet requirements and standards in a timely and professional manner.
• Provide skill transfers to other team members.
• Performs miscellaneous job-related duties as assigned.
• Act as the main onsite engineer in charge of the Herndon Office in USA for all end-users

Requirements:

• Degree in Computer Science or related discipline.
• Fast learner, team player.
• Extensive knowledge of LAN/WAN technology, VPN, SD WAN, etc.
• Basic knowledge on Linux/Unix OS (Centos/RedHat) & Windows 2016+ server.
• Good knowledge on Apple computers.
• Basic knowledge in open source solutions (Open LDAP, Postfix, …)
• Able to provide technical solutions and alternatives from high level requirements
• Able to complete task at a timely manner
• Strong trouble-shooting and problem solving skills.
• Proven ability to keep track of multiple tasks and projects at once.
• Strong written and verbal communication in English
• Independent, mature, initiative and is able to produce high quality deliverables under tight schedule.
• Ability to work effectively and accurately under pressure and to work in continually changing environments.

This role is required to work US Timezone so will be night shifts..