IT Support Specialist

MSM-HK TELECOM TECHNOLOGY; Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

MSM-HK TELECOM TECHNOLOGY is seeking an IT Support Specialist to support users across the Americas and deploy endpoints in Europe. The role reports to the Regional IT Manager and requires hands-on system administration, strong troubleshooting, and documentation of issues.

Night shifts are expected to align with US timezone. Candidates should have solid LAN/WAN, VPN, Linux/Unix, Windows Server knowledge, plus familiarity with Google Workspace and Apple devices.

Qualifications

• Degree in Computer Science or related discipline.

Responsibilities

• Report to the Regional IT Manager and cover the Americas regions for IT support.
• Prepare, inventory and deploy end-users laptops/workstations across Europe.
• Perform system administration and provide second line user support.
• Be responsible for the good working of end-user IT assets in Europe region.
• Diagnose & document hardware & software problems (building a knowledge base)
• Use problem-solving skills to fix immediate hardware/software problems as well as to define long term problem solutions.
• Assist the IT Manager to implement corporate IT projects
• Application and user account/profile administration
• Prepare relevant documentation and production changes
• Improve security on/out the IT network
• Constant hardware/software inventory update and maintain local system configuration.
• Perform pro-active actions on all services and identify possible blocking points & bottlenecks.
• Implement projects to meet requirements and standards in a timely and professional manner.
• Provide skill transfers to other team members.
• Performs miscellaneous job-related duties as assigned.
• Act as the main onsite engineer in charge of the Herndon Office in USA for all end-users

Skills

Fast learner

Team player

Troubleshooting

English communication

Night shifts

Education

Degree in Computer Science or related discipline

Tools

Linux/Unix

Windows Server

Apple devices

Google Workspace

OpenLDAP

Postfix

JumpCloud

Saviynt

Zoom

VPN

SD-WAN

LAN/WAN

Job description

Job Description of IT Support Specialist

Responsibilities

• Report to the Regional IT Manager and cover the Americas regions for IT support.
• Prepare, inventory and deploy end-users laptops/workstations across Europe.
• Perform system administration and provide second line user support.

• Be responsible of the good working of end-user IT assets in Europe region.
• Diagnose & document hardware & software problems (building a knowledge base)
• Use problem-solving skills to fix immediate hardware/software problems as well as to define long term problem solutions.
• Assist the IT Manager to implement corporate IT projects
• Application and user account/profile administration
• Prepare relevant documentation and production changes
• Improve security on/out the IT network
• Constant hardware/software inventory update and maintain local system configuration.
• Perform pro-active actions on all services and identify possible blocking points & bottlenecks.
• Implement projects to meet requirements and standards in a timely and professional manner.
• Provide skill transfers to other team members.
• Performs miscellaneous job-related duties as assigned.
• Act as the main onsite engineer in charge of the Herndon Office in USA for all end-users

Requirements

• Degree in Computer Science or related discipline.
• Fast learner, team player.
• Extensive knowledge of LAN/WAN technology, VPN, SD WAN, etc.
• Basic knowledge on Linux/Unix OS (Centos/RedHat) & Windows 2016+ server.
• Good knowledge on Apple computers.
• Basic knowledge in open source solutions (Open LDAP, Postfix, …)
• Knowledge about Google Workspace, JumpCloud, Saviynt, Zoom.
• Able to provide technical solutions and alternatives from high level requirements
• Able to complete task at a timely manner
• Strong trouble-shooting and problem solving skills.
• Proven ability to keep track of multiple tasks and projects at once.
• Strong written and verbal communication in English
• Independent, mature, initiative and is able to produce high quality deliverables under tight schedule.
• Ability to work effectively and accurately under pressure and to work in continually changing environments.

This role is required to work US Timezone so will be night shifts..