IT Support & Incident Coordinator Intern

CGI (PHILIPPINES) INC.; Taguig; On-site; PHP 400,000 - 520,000; Full time

Job summary

CGI (PHILIPPINES) INC. is seeking an Application Support professional based in Metro Manila to handle incidents and service requests, ensuring timely resolution and SLA compliance.

The role requires a degree in computer science or related field and strong teamwork and client communication skills. The successful candidate will participate in knowledge transfer during transitions, understand the applications and procedures, and liaison with CGI units, Microsoft Support, and third‑party vendors to

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Ability to work in a team environment.
• Professional communication with clients via phone or email.
• Willingness to participate in knowledge transfer during transition.
• Familiarity with functional aspects of applications and components during transition.
• Experience with incident handling and service requests in SLA-driven projects.

Responsibilities

• Work in a team to support CGI users and contribute knowledge.
• Attend project meetings with the customer as required.
• Communicate with clients professionally via phone or email.
• Participate in knowledge acquisition and transfer activities during transition.
• Understand functional aspects of applications and procedures during transition.
• Perform application support activities: monitor ticket queues, resolve incidents, and handle requests across CRM, PeopleSoft, integrations, and third‑party solutions.
• Coordinate with CGI colleagues, Microsoft Support, and third‑party support to resolve issues.
• Provide on‑call and weekend project support as needed and work in shift hours.
• Report daily progress to the project manager and escalate risks or delays promptly.
• Adapt to existing project processes and third‑party applications.
• Aim to achieve higher client satisfaction scores.

Skills

Teamwork

Client communication

Knowledge transfer

Incident management

Service requests

Change management

Liaison

On-call support

Education

Bachelor's degree in Computer Science or related field

Tools

CRM systems

PeopleSoft

Integrations

Job description

CGI (PHILIPPINES) INC. is seeking an Application Support professional based in Metro Manila to handle incidents and service requests, ensuring timely resolution and SLA compliance.

The role requires a degree in computer science or related field and strong teamwork and client communication skills. The successful candidate will participate in knowledge transfer during transitions, understand the applications and procedures, and liaison with CGI units, Microsoft Support, and third‑party vendors to