Client-Focused Ops Manager: Service Delivery & Growth

CGI (PHILIPPINES) INC.; Pateros; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

CGI Philippines is seeking an Operations Manager to build strong relationships with client staff and drive service delivery through SLA achievement. You will monitor end-to-end performance, communicate issues, and collaborate with senior management on client growth.

The role requires a college degree, 3+ years in an omnichannel Service Desk, and multilingual team management, with proven P&L experience and ITIL certification. You will help CGI achieve client satisfaction and financial objectives.

Qualifications

• Bachelor’s degree required.
• Minimum of 3 years of experience as an Operations Manager in an omnichannel Service Desk.
• Experience managing multilingual teams.
• Experience in Profit & Loss (P&L) and financial performance.
• ITIL certification is required.

Responsibilities

• Build strong relationships with key client staff and ensure successful service delivery through SLA achievement.
• Monitor end-to-end performance of services and communicate issues and opportunities to senior management.
• Coordinate with operations teams and sponsor service delivery meetings; mobilize resources as needed.
• Ensure quality and timely service reports, follow escalation procedures, and support requests from leadership.

Education

Bachelor’s degree

Job description

CGI Philippines is seeking an Operations Manager to build strong relationships with client staff and drive service delivery through SLA achievement. You will monitor end-to-end performance, communicate issues, and collaborate with senior management on client growth.

The role requires a college degree, 3+ years in an omnichannel Service Desk, and multilingual team management, with proven P&L experience and ITIL certification. You will help CGI achieve client satisfaction and financial objectives.