IT Intern

CGI (PHILIPPINES) INC.; Taguig; On-site; PHP 400,000 - 520,000; Full time

Job summary

CGI (PHILIPPINES) INC. is seeking an Application Support professional based in Metro Manila to handle incidents and service requests, ensuring timely resolution and SLA compliance.

The role requires a degree in computer science or related field and strong teamwork and client communication skills. The successful candidate will participate in knowledge transfer during transitions, understand the applications and procedures, and liaison with CGI units, Microsoft Support, and third‑party vendors to

Qualifications

• Bachelor's degree in Computer Science or related field is required.
• Ability to work in a team environment.
• Professional communication with clients via phone or email.
• Willingness to participate in knowledge transfer during transition.
• Familiarity with functional aspects of applications and components during transition.
• Experience with incident handling and service requests in SLA-driven projects.

Responsibilities

• Work in a team to support CGI users and contribute knowledge.
• Attend project meetings with the customer as required.
• Communicate with clients professionally via phone or email.
• Participate in knowledge acquisition and transfer activities during transition.
• Understand functional aspects of applications and procedures during transition.
• Perform application support activities: monitor ticket queues, resolve incidents, and handle requests across CRM, PeopleSoft, integrations, and third‑party solutions.
• Coordinate with CGI colleagues, Microsoft Support, and third‑party support to resolve issues.
• Provide on‑call and weekend project support as needed and work in shift hours.
• Report daily progress to the project manager and escalate risks or delays promptly.
• Adapt to existing project processes and third‑party applications.
• Aim to achieve higher client satisfaction scores.

Skills

Teamwork

Client communication

Knowledge transfer

Incident management

Service requests

Change management

Liaison

On-call support

Education

Bachelor's degree in Computer Science or related field

Tools

CRM systems

PeopleSoft

Integrations

Job description

Your duties will primarily revolve incidents and execute service requests raised by CGI users. A bachelor's degree in computer science or related degree is required.

Your future duties and responsibilities

• Ability to work in a team environment and contribute to his teams' knowledge and experiences.

• Participate in project meetings with the customer as required.

• Communicate with client professionally either through phone or e mail.

• Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

• Ensure awareness of all the functional aspects of the different applications and components including operational procedures and known issues during transition

• Perform below activities as part of Application Support work as required by the project:
  1. Monitor ticket queues for incidents or requests assigned to the team
  2. Resolve issues involving the following functional areas: CRM, PeopleSoft, Integrations and other third-party solutions.
  3. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of;
  . Incident Management
  . Problem Management
  . Service Requests
  . Change Management

• Liaise with various experts in CGI's other operating units, Microsoft Support and other 3rd party application support in order to resolve functional issues.

• Provide on call and weekend project support, if necessary, as well as work in shifting hours

• Progress reporting Update the project manager/project lead with the daily progress of tasks Escalate to the project manager/ project lead at the earliest, if there is a likelihood of not being able to meet the agreed SLAs or if a significant delay is expected in the schedule or effort overrun.

• Able to adapt and work on existing project processes and third-party applications.

• Contribute to obtaining higher client satisfaction scores