IT Support Engineer – VoIP, Cloud PBX & Networking

Search Personnel Pte Ltd; Santo Niño 1st; On-site; PHP 1,303,000 - 2,172,000; Full time

Benefits offered by this job

14 Days Annual Leave

Medical Benefits

Job summary

Search Personnel Pte Ltd is seeking an IT Support Engineer to join our client’s team in Aljunied. The role focuses on VoIP, Cloud PBX and networking, with hands-on responsibilities in configuring devices and providing remote and on-site support.

You will handle customer inquiries, troubleshoot issues, and maintain service quality while expanding practical experience in communications technology. Training is provided and travel to customer sites is required on occasion.

Qualifications

• Minimum GCE O-Level, NITEC, Higher NITEC or equivalent.
• Basic knowledge of IT, networking or communication systems.
• VoIP, Cloud PBX, switches or routers knowledge is advantageous.
• Good troubleshooting, planning and organisational skills.
• Strong communication and customer service skills.
• Positive attitude, willing to learn and able to work in a team.
• Training will be provided.
• Able to travel to customer sites when required.

Responsibilities

• Configure VoIP, Cloud PBX, switches, routers and network peripherals.
• Provide helpdesk, remote and on-site technical support.
• Troubleshoot system and network issues at customer sites.
• Review system design documents against customer requirements.
• Maintain good customer relationships and service standards.
• Keep updated on products and industry developments.
• Manage multiple support assignments and service requests.

Skills

IT knowledge

Networking basics

Troubleshooting

Communication skills

Teamwork

Education

GCE O-Level/NITEC

Tools

VoIP

Cloud PBX

Networking switches/routers

Job description

• Position: IT Support Engineer – VoIP, Cloud PBX & Networking

• Location: Aljunied

• Working Days: Monday to Friday

• Working Hours: Monday to Friday - 9.00AM to 6.00PM

• Salary: Basic up to $4,000 + Performance Bonus

• Benefits: 14 Days Annual Leave + Medical Benefits

• Duration: Perm

Why Join?

• Our client is an established IT and communications solutions provider supporting business customers with voice, network and cloud-based communication systems. They are seeking an IT Support Engineer to implement solutions and provide remote and on-site technical support.

• This role offers hands-on exposure to VoIP, Cloud PBX, network switches, routers and customer-facing IT support. Product training will be provided, making it suitable for candidates who are eager to build practical experience in communications and networking technologies.

Responsibilities:

• Configure VoIP, Cloud PBX, switches, routers and network peripherals.

• Provide helpdesk, remote and on-site technical support.

• Troubleshoot system and network issues at customer sites.

• Review system design documents against customer requirements.

• Maintain good customer relationships and service standards.

• Keep updated on products and industry developments.

• Manage multiple support assignments and service requests.

Requirements:

• Minimum GCE O-Level, NITEC, Higher NITEC or equivalent.

• Basic knowledge of IT, networking or communication systems.

• VoIP, Cloud PBX, switches or routers knowledge is advantageous.

• Good troubleshooting, planning and organisational skills.

• Strong communication and customer service skills.

• Positive attitude, willing to learn and able to work in a team.

• Training will be provided.

• Able to travel to customer sites when required.