IT Support Engineer Manila

House of I.T.; Philippines; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

SSS

Philhealth

Pag-IBIG

13th month pay

Medical Reimbursement

Paid Vacation Leave

Paid Sick Leave

Learning and Development

Performance Bonus

Job summary

House of I.T is seeking an IT Support Engineer to join our Manila team. The role focuses on email and remote technical support, handling tickets, and ensuring timely resolution for clients.

You will use Autotask and work within rotating shifts as part of a growing Australian IT services provider. Ideal candidates are recent graduates with IT/CS/ICT backgrounds and a willingness to learn, onsite availability, and commitment to client service excellence.

Qualifications

• Bachelor's degree in IT/CS/ICT or related field.
• Knowledge or experience with ticketing systems, networking, troubleshooting and technical support.
• Less than 1 year of relevant work experience.
• Onsite work availability.
• Willing to accept rotating shift.

Responsibilities

• Provide email support for technical advisory and remote support services.
• Process and resolve customer concerns on technical aspects of the product.
• Meet metrics goals as required by the client.
• Check the designated queue in Autotask for assigned tickets.
• Update tickets as work progresses and document troubleshooting steps.

Skills

Ticketing systems

Networking

Troubleshooting

Technical support

Education

BS in IT / CS / ICT or related

Tools

Autotask

Job description

Company Details

House of I.T - Making I.T Easy

HOUSE OF I.T is an Australian I.T Company with clients across Australasia, the US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs, including IT development, implementation, and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup, and disaster recovery, as well as internal projects to support our own growing business.

Check the House of I.T group of companies at:

• A.S Online Consulting Inc.
• Total Back Office Solutions Inc.
• YAMES Holdings Inc.

I.T Support Engineer - Manila

Job Qualifications

• Must be a graduate of a BS in Information Technology, Computer Science, Information and Communications Technology, or any related courses
• Knowledge or experience with ticketing systems, networking, troubleshooting, and technical support
• With less than a year of relevant work experience
• Available to work onsite
• Willing to accept a rotating schedule

Duties And Responsibilities

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

COMPANY BENEFITS/PERKS

• SSS, Philhealth, and Pag-IBIG
• Use of the Company's Computer after shift
• 13th-month pay
• Medical Reimbursement on First pay day
• Paid Vacation Leave
• Paid Sick Leave
• Paid Paternity Leave
• Paid Bereavement Leave with Cash Assistance
• Anniversary Leave plus Cash award and Certificate (additional paid leave & cash award for every year of service)
• Merchandize items for Regularization, Birthdays, and Anniversary Celebrants
• Free Parking
• Free Coffee
• Medical Insurance (HMO)
• Dental Reimbursement
• Gym Coverage
• Educational Assistance Benefit
• Referral Program
• Salary Loan
• Learning and Development
• Performance Bonus & Rewards
• Company Social Activities (Christmas Party, Tree Planting, Feeding Program, Team Building, Sports Fest, etc.)

For more information about our company, visit our website: www.houseofit.com.au

NOTE

1. NBI Clearance (Not Expired or Proof of Application) is REQUIRED upon Job Application.

2. For us to progress your application, please complete these forms.

• Pre-Interview Assessment Form- https://forms.gle/a7kuo6Vik8g91s2h7
• Pre-Employment Medical Questionnaire - https://docs.google.com/forms/d/e/1FAIpQLSdRBn88w8TudXx9VeHkxJVacjKrDqD0k1IhEXmwgZD1qIKng/viewform
• Updated Character & Background Reference - https://forms.gle/Rqix9W3KCwKqms1eA