IT Support Engineer: End-User & Infrastructure

Advanced Energy Management Limited

Santa Rosa

On-site

PHP 300,000 - 600,000

Full time

2 days ago

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Job summary

Advanced Energy Industries, Inc. in the Philippines is seeking an IT Support Analyst to provide comprehensive hardware, software, network, and server support for end users, including desktops, laptops, printers, mobile devices, and network gear.

The ideal candidate resolves issues promptly, documents actions, and maintains user satisfaction. The role delivers Level 2/3 support for AE Infrastructure, collaborates with IT management and vendors, manages asset records, and ensures compliance with

Qualifications

Bachelor's degree in Computer Science or IT with MCP/MCSA/MCSE/MCITP/CCNA or equivalent.
4 years of LAN, network, servers, and PC experience.
Proficient in Windows OS, Outlook, Office, and Active Directory.
Strong network/infrastructure support and troubleshooting skills.
Excellent English communication, both written and oral.

Responsibilities

Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers.
Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.