IT Support Analyst

Advanced Energy Management Limited; Santa Rosa; On-site; PHP 300,000 - 600,000; Full time

Job summary

Advanced Energy Industries, Inc. in the Philippines is seeking an IT Support Analyst to provide comprehensive hardware, software, network, and server support for end users, including desktops, laptops, printers, mobile devices, and network gear.

The ideal candidate resolves issues promptly, documents actions, and maintains user satisfaction. The role delivers Level 2/3 support for AE Infrastructure, collaborates with IT management and vendors, manages asset records, and ensures compliance with

Qualifications

• Bachelor's degree in Computer Science or IT with MCP/MCSA/MCSE/MCITP/CCNA or equivalent.
• 4 years of LAN, network, servers, and PC experience.
• Proficient in Windows OS, Outlook, Office, and Active Directory.
• Strong network/infrastructure support and troubleshooting skills.
• Excellent English communication, both written and oral.

Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers.
• Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.

Skills

LAN & Network

Windows OS & AD

Active Directory & DHCP

Service Desk / ITIL

English communication

Education

Bachelor's degree in Computer Science / IT

MCSE / CCNA / MCP certs

Tools

ServiceNow

Cisco 9300 switches

VxRail

Nutanix

Dell Servers

VOIP (Cisco)

Job description

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Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Job Summary

The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Key Responsibilities

• Receive, respond to, troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
• Log, monitor, **escalate**, resolve, and close incidents and requests using the Service Desk system.
• Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
• Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
• Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
• Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
• Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
• Support users with IT requirements, onboarding and training, manufacturing systems, and ensure compliance with quality, safety, and organizational policies.

Qualifications

• Bachelor's degree in Computer Science, Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA. ITIL Certification, or equivalent work experience
• With 4 years of LAN, Network, Servers and PC experiences.
• Proficient in Microsoft Windows OS, Outlook, Office, Active Directory (domain accounts & DHCP), and end‑user device setup for desktops, laptops, and mobile devices (iOS/Android).
• Strong experience in network and infrastructure support, including wired/wireless LANs, Dell Servers, VxRail, Nutanix, Cisco 9300 switches, VOIP (Cisco), access points, and printer/multifunction device configuration and troubleshooting.
• Skilled in ground‑up deployment, configuration, maintenance, and repair of laptops, desktops, and network-connected peripherals.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to diagnose issues effectively.
• Excellent English communication skills (oral and written), with a patient, customer‑focused, and service‑oriented approach.

Preferred Qualifications

• Preferred (MCSE) MC IT P or CCNA certification.
• year plus years experience working with both networking and Micorosoft systems.
• 2 years supporting Active Directory and servers in a production environment.
• Experience in using Srvice Desk Tool such as Service Now.
• Wired and Wireless network design and implementation

Compensation

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.

Equal Employment Opportunity (EEO)

Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.

We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012.